Field Service Technician

Job Description

Field Service Engineer

Chesterbrook, PA or Clifton Park, NY

Responsible for ongoing support of corporate hardware, software, and IT infrastructure, including network and cloud environments. This role ensures system reliability, performance, security, and availability by developing and maintaining platforms aligned with business priorities and end-user needs. The position involves diagnosing and resolving hardware, software, and connectivity issues, and leading troubleshooting efforts

Responsibilities

• Must be available to travel to different locations
• Strong technical knowledge of IT hardware, mobile phones, operating systems, and software applications
• Provide on-site technical support for IT and mobile phone products, including installation, configuration, maintenance, and repairs
• Diagnose and troubleshoot hardware and software issues and perform necessary repairs or replacements
• Collaborate with the internal technical support and engineering teams to resolve complex technical issues
• Maintain and manage inventory of spare parts and equipment
• Act as the technical lead for handling infrastructure related outages
• Excellent problem-solving and troubleshooting skills
• Outstanding customer service and interpersonal skills
• Excellent verbal, written, analytical, problem solving and formal presentation skills

Requirements

• 3-5 years of proven experience working in various areas of IT such as software installation, hardware troubleshooting, network connectivity, and system maintenance.
• Prior Field Service Technician experience or similar role in IT a big plus
• Strong understanding of technology and business productivity systems
• Diligent attention to detail is essential
• CompTIA Net+ and/or CompTIA Security+ certifications preferred
• Experience with Cisco vManage, DNAC and ISE preferred
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast-moving environment