Job Description
Job Description
Job Title: IT Manager / Senior System Administrator
Location-Type: NYC Onsite (4 days/week)
Start Date: ASAP
Duration: Permanent
Compensation Range: $90,000 – $100,000
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship.
Job Description:
You'll serve as the backbone of a lean, high-performing IT function supporting a global SaaS organization from its New York City headquarters. This is a highly visible, hands-on role where you'll own the technology experience for employees across the U.S. and internationally from C-suite executives to remote hires across 15 countries. If you take pride in delivering seamless IT experiences, thrive in a fast-paced environment, and bring both technical depth and executive presence, we want to hear from you.
Our Environment
We are a growing e-learning SaaS company with 500 employees worldwide, including offices in 15 countries. Our NYC headquarters is home to our senior leadership team and serves as the hub for all global IT operations. The ideal candidate is a self-directed IT professional who can operate independently, think strategically, and roll up their sleeves when needed. Our environment runs primarily on Windows with a growing Mac presence, and our stack includes Microsoft 365, Okta, Microsoft Entra ID, Intune, Azure, SharePoint, and Zoom/Teams for collaboration and conferencing.
Responsibilities
- Serve as the sole onsite IT resource in NYC, providing white-glove technical support to C-suite executives and end users across phone, email, chat, and in-person channels.
- Deliver L1 and L2 support for Windows and macOS hardware, software, OS, and connectivity issues across a globally distributed user base.
- Administer and maintain Microsoft 365, Active Directory, Okta, Microsoft Entra ID, and Intune for identity management, device lifecycle, and endpoint compliance.
- Manage the provisioning, configuration, shipping, and lifecycle of IT equipment for U.S. and international employees, including coordinating customs for global shipments.
- Support and maintain conference room technology, Zoom Rooms, Microsoft Teams Rooms, A/V equipment, Wi-Fi, VPN, and office infrastructure.
- Manage Help Desk tickets with timely resolution, clear communication, and SLA adherence.
- Perform routine system maintenance, patch management, software deployments, and endpoint updates.
- Partner with vendors including Okta and others to resolve technical issues and manage contracts and licensing.
- Leverage PowerShell or other automation tools to streamline and improve IT operations.
- Maintain accurate IT asset inventory, documentation, and support procedures.
- Support remote onboarding and offboarding for new hires across global offices.
Qualifications
- 5 years of hands-on IT support or systems administration experience in a corporate environment.
- Strong proficiency across Windows and macOS environments.
- Hands-on experience with Microsoft 365, Okta, Microsoft Entra ID, Azure and/or AWS, Intune, Active Directory, and SharePoint.
- Experience supporting international or globally distributed users, including remote provisioning and equipment shipping.
- Solid understanding of networking fundamentals including VPN, TCP/IP, DNS, DHCP, Wi-Fi, and firewall concepts.
- Experience configuring and supporting video conferencing and conference room technology (Zoom Rooms, Microsoft Teams Rooms).
- Strong vendor management and communication skills; comfortable negotiating and managing third-party relationships.
- Proficiency with PowerShell scripting or other automation tools.
- Executive presence and polish comfortable working directly with and supporting senior leadership in-person.
- Excellent communication, interpersonal, and organizational skills with a metric-driven, detail-oriented mindset.
- Associate's or Bachelor's degree preferred.
- Microsoft, ITIL, CompTIA, or related certifications are a plus.