Control Systems Technical Support Specialist

Job Description

Job Description

Are you a passionate Technical Support Specialist looking to shape the future of automation?

Control Assemblies Company is seeking a talented Technical Support Specialist to join our team.
In this role you deliver a customer service experience that exceeds expectations. The goal is to drive service success that improves customer satisfaction and maximizes customer retention.

Essential Duties and Responsibilities

• Provide service and customer support in response to service requests (phone, email, etc.) from our customers and the customers of our customers.
• Diagnose and troubleshoot technical problems and determine proper solutions on timely basis with a sense of urgency.
• Produce timely and detailed service reports on a regular basis.
• Build positive relationships with customers, employees, managers and other business partners.

Competencies

• Maintain a high standard for customer service and customer satisfaction.
• Significant experience working with electrical and electronic troubleshooting.
• A proven track record in identifying, documenting, and solving problems.
• Excellent communication skills.
• Ability to handle difficult situations in a professional manner.
• Self-motivated and able to work with limited supervision.
• Commitment to safety in operating and driving.

Education and/or Experience

• 3-5 years of previous field service experience required.
• Ability to work flexible hours and able to adapt to changing work schedules.
• Willing to travel to customer sites as needed.

Physical Demands

• Prolonged periods of standing or sitting
• Ability to lift up to 10 pounds at a time

Work Environment

Field work and traveling to customer sites and use of a vehicle for travel.

Benefits

• Health insurance
• Dental and Vision insurance
• 401k and profit sharing
• PTO & paid holidays