Job Description
Clinical Systems Analyst – Athena
- Location: Queens, NY
- Position Type: Contract-to-hire – will convert to FTE after 6 months
- Number of Openings: 1
- Start Date: ASAP
- Contract Length: 6 month contract
- Salary Conversion: Around $120K
- On-site Requirements: First 6 months will require 5 days per week on-site. After the 6 month acclimation period, this will switch to a hybrid 2 days on-site / 3 days remote per week.
- Onboarding Process: We conduct a standard background check and drug screen for all of our consultants.
Position Summary:
- The Clinical Systems Analyst II supports the implementation, optimization, and ongoing maintenance of clinical information systems, with a primary focus on Ambulatory Services. This role bridges clinical operations and IT, ensuring AthenaOne (athenahealth) solutions effectively support workflow efficiency, patient care delivery, and organizational objectives.
- We need a Tier 2 SME type of skillset. Candidates don’t necessarily have to have Athena experience but needs to have at least 5+ years of solid ambulatory systems analyst experience.
Key Responsibilities / Job Duties:
- Clinical Systems Support & Maintenance
- Provide ongoing support for AthenaOne, including template updates, order sets, user profiles, access controls, integrations, and interfaces
- Deliver end-user training for physicians, residents, and clinical/non-clinical staff
- Serve as a primary resource for application troubleshooting and help desk support, including participation in on-call rotation
- Implementation & Optimization
- Coordinate and support system implementations, upgrades, enhancements, and optimizations
- Develop and execute test plans, including functional, integration, and usability testing
- Create detailed test scenarios and datasets, and review results with leadership
- Identify system improvement opportunities and recommend enhancements aligned with best practices
- Workflow Analysis & Process Improvement
- Analyze, document, and redesign clinical workflows to improve system efficiency
- Evaluate the impact of system changes and educate staff on new functionality and releases
- Partner with informatics teams to optimize clinical processes and system utilization
- Collaboration & Stakeholder Engagement
- Act as a liaison between IT, clinical departments, vendors, and end users
- Collaborate with report writers to support report development and data needs
- Participate in technology evaluations, system selections, and integration efforts
- Project & Operational Support
- Lead or contribute to multiple concurrent projects, ensuring timely delivery
- Prioritize tasks and respond effectively to urgent operational needs
- Travel to multiple sites as needed to support workflow analysis and system adoption
- Maintain clear and effective documentation and communication across all stakeholders
Position Qualifications:
- Minimum of 5 years of experience supporting ambulatory systems is required (AthenaOne /athenahealth experience is preferred, not required)
- Proven experience with Ambulatory EHR system implementations, upgrades, and workflow optimization
- Strong understanding of ambulatory clinical workflows and operations
- Demonstrated ability to manage multiple projects and priorities simultaneously
- Experience handling confidential patient and organizational data with discretion
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with project management and presentation tools preferred
- Strong analytical, problem-solving, and communication skills