Job Description
Job DescriptionWe are looking for a knowledgeable and proactive PC Technician to provide technical support and assistance to our user community. This role requires excellent troubleshooting skills, a customer-focused approach, and the ability to manage IT issues efficiently. Based in Washington, District of Columbia, the position involves working closely with the IT team to resolve technical challenges and ensure seamless operations.
Responsibilities:
• Serve as the primary point of contact for technical support requests, managing incoming tickets through the Help Desk system and escalating issues when necessary.
• Conduct training sessions to help users effectively navigate software and applications, while maintaining an up-to-date knowledge base for user self-service.
• Install, configure, and provide technical support for computers, peripherals, and software, ensuring systems are maintained and updated.
• Diagnose and resolve hardware and software issues related to audio/visual systems in conference rooms.
• Oversee the inventory of IT equipment, maintaining accurate records of hardware and peripheral devices.
• Resolve issues related to file-sharing and print services, ensuring smooth operational functionality.
• Collaborate with upper management to meet IT goals and deadlines, contributing to operational planning and execution.
• Assist with general IT tasks, including organizing meetings, drafting forms, and resolving end-user support tickets.
• Manage and maintain a pool of laptops, ensuring proper functionality and readiness for use.• Must be eligible to work in the United States.
• Minimum of 2 years' experience in an IT Technician or similar role.
• Familiarity with PC hardware, peripherals, and troubleshooting techniques.
• Proficiency with Microsoft Office applications and Windows OS administration.
• Knowledge of audio/visual systems and conference room equipment troubleshooting.
• Strong problem-solving skills and a commitment to delivering excellent customer service.
• Associate or Bachelor's degree in IT, Computer Science, or a related field preferred, or equivalent relevant experience.
• Experience in detail-oriented service environments, such as associations or law firms, is a plus.