Job Description
Job Title: Claims Service Representative
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Work Location: Worcester, MA 01653
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Job Type: Temporary Assignment
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Work Type: Onsite
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Duration: 3 Months
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Job Description:
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Responsibilities:
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- Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties.
- Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action
- Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities
- Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file
- Applies basic communication skills to interpret caller’s inquiries and offers available options
- Utilizes established workflows to initiate claim activities as required
- Recognizes coverages, claim processing requirements and related claims systems
- Learns to identify claims and takes appropriate actions
- Contacts vendor to establish language services for language interpretation and translation
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Skills and Experience:
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- Associate’s degree or working towards your associate’s degree is strongly preferred
- Typically 1 -3 years of experience in the service, financial or hospitality industry preferred
- Six months to one year of call center and/or office experience required
- Troubleshooting experience desired
- Self-starter
- Has an energetic, positive and professional attitude
- Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); Independent use of provided resources
- Excellent written and verbal communication skills
- Seeks to collaborate and promotes inclusion and respect
- Dedicated to meeting the expectations and requirements of internal and external customers
- Understands the importance of teamwork and developing and maintaining cooperative relationships
- Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
- Disciplined to follow scripts, while showing initiative to seek additional information as needed Demonstrates attention to detail
- Agile and adapts to new, different, or changing situations, requirements, or priorities
- Shares knowledge, skills, and expertise with others; collaborates with others
- Ability to meet and/or exceed established goals within set training timeline
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Physical Demands & Work Environment:
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- Ability to use a personal computer, call center phone and other standard office equipment
- Ability to sit and/or stand for extended periods (75%-90%)
- Able to perform in a dynamic/fast paced work environment.
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