Job Description
Job DescriptionWe are looking for an experienced IT Manager to oversee daily technology operations and provide hands-on leadership for infrastructure, systems, and end-user support in Massachusetts. This contract position is ideal for someone who can balance strategic oversight with practical technical execution while maintaining a reliable and secure environment. The role will focus on strengthening core network and systems performance, supporting business continuity, and guiding configuration standards across the organization.
Responsibilities:
• Lead the administration and ongoing improvement of the IT environment, including directory services, network infrastructure, and hardware assets.
• Manage user access, group policies, and security permissions within Active Directory to support operational efficiency and compliance.
• Oversee backup processes, recovery readiness, and data protection practices to help ensure business continuity.
• Support, maintain, and troubleshoot Cisco-based networking equipment, connectivity issues, and related infrastructure performance.
• Coordinate the setup, maintenance, and lifecycle management of desktops, laptops, servers, and other computer hardware.
• Establish and maintain configuration management practices to promote consistency, documentation, and system reliability.
• Provide technical guidance to users and internal stakeholders while resolving escalated infrastructure and systems issues.
• Monitor the health of critical systems and recommend improvements that enhance stability, security, and overall IT service delivery.• Experience managing IT operations in a leadership capacity, preferably in an IT Manager or IT Director-level role.
• Strong working knowledge of Active Directory administration, including user management and policy enforcement.
• Hands-on experience with backup technologies and disaster recovery planning.
• Proficiency supporting and troubleshooting Cisco technologies in a business environment.
• Solid understanding of computer hardware deployment, maintenance, and troubleshooting.
• Experience with configuration management processes and maintaining accurate technical documentation.
• Ability to manage multiple priorities, solve technical problems effectively, and communicate clearly with varied stakeholders.