Job Description
Desktop/Tech Support - ONSITE
Description: Job tile: Desktop Support/tech
Location: Madison Ave, NY
Duration: 3 month contract to hire
100% onsite M-F 9am-5:30pm
W2 - need candidates authorized to work for any employer; Cannot sponsor
• Presents well, has a Professional presence while remaining personable
• Ability to deal with Executives
• Ability to provide VIP White glove service
• Exemplary customer service skills (verbal and written)
• Onsite (not hybrid or remote) with some local travel
• Works well independently as well as in a team setting
• Flexible and able to readjust due to changing priorities in an Executive environment
• Ability to manage multiple competing priorities and prioritize effectively
• Good time and task management skills
• High level of emotional intelligence
• Mobile device computing skills
• Basic hardware, network, and telecom troubleshooting and support
• Microsoft 365 knowledge
• ServiceNow and Ivanti experience a plus
• Ability to perform Root Cause Analysis
• Experience working with processes and procedures in a large organization preferable
• Re-images computers, performs data migrations and restorations
• Proficient Windows and Mac troubleshooting and support
• Conducts remote problem solving as needed
• Growth mindset
• Able to lift 50 lbs. unaided
• Years Exp: 5 - 10
• Reports to: Sr. Manager