Front Desk Agent/Renaissance St. Louis Airport

Job Description

Job DescriptionDescription:

· Register and assign rooms to guests.

· Issue room key and directions directly to guest.

· Sort, and track incoming mail and messages.

· Transmit and receive messages using all communication avenues.

· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

· Keep record of room availability and rate.

· Compute bill, collect payment, and make change for guests.

· Make, confirm, and cancel reservations via all communication avenues.

· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or entertainment reservations for guest.

· Deposit guest valuables in hotel safe deposit box.

· Ability to accurately use various office software.

· Have a full working knowledge and expertise of each shift including night audit.

Requirements:

. Customer Service Experience & computer skills are required

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

· Other duties may be assigned.

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have good mathematical and computer skills.

· High school education required. Relevant training and experience and additional education preferred.

· CPR and first aid training preferred.

· Additional language ability preferred.

Benefits

-401(k) matching

-Medical, Dental, and Vision Insurance

-Paid Time off after 90 days

-Life insurance

-Hotel discount program

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EOE/M/F/V/D.