Job Description
Job Description
Location: Huntington, NY (On-site)
Job Type: Full-time (Non-Exempt, Hourly)
Store Hours: 9:00 AM – 6:00 PM
Schedule: Biweekly rotation (Week 1: 6 days, Week 2: 4 days) – enjoy a long weekend every other week!
Compensation: Starting at $25/hr. ($52k annually) + full benefits package + ownership through our Employee Stock Ownership Plan
Ready to jumpstart your career with a growing, employee-owned company?
Appliance World is looking for a Retail Store Assistant to join our dynamic, client-focused team in our Huntington luxury showroom!
This is more than just an admin job — it’s a chance to be at the heart of the luxury home renovation process, work closely with high-performing sales professionals, and build valuable business skills along the way.
We are 100% employee-owned and have proudly served Long Island and the New York Metro area since 1992. Now, we’re growing — and we’re looking for motivated, detail-driven team players ready to grow with us.
Why You’ll Love Working Here:
- You’re an Owner: As part of our Employee Stock Ownership Plan (ESOP), every team member shares in the company's success. Your work directly impacts your future.
- Strong Career Foundation: You’ll develop real-world business skills in operations, client management, retail systems, and communications — setting the stage for future growth inside or outside the company.
- Supportive, Team-First Environment: You'll work side-by-side with a friendly, driven team that celebrates wins together.
- Work with Premium Products: Help clients during one of the most exciting times of their lives — designing their dream kitchens with luxury appliances.
What You’ll Do:
- Be the first point of connection for showroom guests — greeting clients, offering coffee or water, and ensuring a welcoming experience.
- Manage the front counter experience: answer incoming calls, direct inquiries, and assist walk-in clients.
- Support clients in the collection of payments, coordinate delivery schedules, and collaborate with the fulfillment team to finalize the sales procedure.
- Assist our sales team by drafting sales orders for appliances, accessories, exchanges, and more.
- Coordinate the client journey after a sale: verify order details, process payments, and ensure clear communication through every step.
- Support in-store financing applications by helping clients navigate paperwork and online procedures.
- Stay organized and update client records in our internal system to ensure smooth follow-up and service.
- Take on additional projects and support the team as needed — your contributions will always be valued!
What We’re Looking For:
- 1+ year of in-person customer service experience (retail, hospitality, receptionist, or similar).
- Proficient with Microsoft Excel, Word, Google Drive, and Adobe tools.
- Strong organization and multitasking skills — you're calm, professional, and efficient even when it's busy.
- A positive, "let’s-get-it-done" attitude.
- High school diploma or equivalent (required); college coursework or a degree is a plus.
Compensation & Benefits:
- Starting Pay: $25.00/hour ($52,000 annually) + potential commission and overtime
- Health Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
- Insurance Protection: Company-paid life insurance and disability insurance for peace of mind.
- Retirement Plans: 401(k) with company match, plus participation in our Employee Stock Ownership Plan (ESOP) – meaning you become a part-owner of the company at no cost to you.
- Paid Time Off: Generous PTO including vacation days, sick days, and even your birthday off. Enjoy work-life balance and take time when you need it.
- Employee Discounts: Get great deals on appliances for your own home.
- Additional Benefits: Access to employee assistance programs and optional voluntary benefits (like supplemental insurance plans) to support your overall well-being.