Job Description
Job DescriptionWe are looking for a skilled Help Desk Analyst II to join our team in Appleton, Wisconsin. This role involves providing hands-on technical support and expertise to ensure smooth operations for users and devices. As part of this long-term contract position, you will work onsite Monday through Friday, collaborating closely with team members in a dynamic and supportive environment.
Responsibilities:
• Prepare and configure devices for new and existing users, ensuring readiness for deployment.
• Respond to deskside support requests and troubleshoot technical issues efficiently.
• Assist with triage and resolution of service desk tickets, handling Level 1 and light Level 2 tasks.
• Provide coverage for onsite support during team absences or scheduling changes.
• Perform hardware replacements, desktop imaging, and device setup tasks.
• Utilize management tools to oversee device configurations and deploy software updates.
• Update and manage user groups within Active Directory, ensuring proper access permissions.
• Collaborate with team members in real-time via chat to address and resolve technical challenges.• At least 1 year of experience in a customer service or support-oriented role.
• 1-2 years of hands-on experience providing support for desktop devices, including PCs and laptops.
• Proficiency in troubleshooting hardware issues and performing device imaging.
• Familiarity with Windows desktops/laptops and standard provisioning tools.
• Working knowledge of Active Directory and group management.
• Experience with Microsoft SCCM and Office 365 applications.
• Ability to manage service desk tickets and resolve technical concerns effectively.
• Strong communication and collaboration skills to work within a team-oriented environment.