Job Description
Job Description
The Group Sales Manager will be responsible for the selling of Grand Falls Casino Resort event space, meeting rooms, hotel rooms, and other amenities; serving as the primary contact and coordinator for the planning of all sold events, managing all guest/event issues as they arise during the event, and post-event follow-up. Responsibilities will include the creation, growth, and management of customer accounts, to include account prospecting.
Essential Duties and Responsibilities:
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Provide exceptional guest service to all customers.
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Account prospecting to create sales opportunities for GFCR group sales.
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Negotiating and closing sales as they relate to customer use of our event/meeting space, guest rooms, and other resort amenities.
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Plan and coordinate all group sales events.
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Manage the events as they take place to ensure flawless execution of customer expectations. This will include serving as primary contact for the group sales customer and act as a liaison between the customer, GFCR departments, and vendors.
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Follow up with site visits to existing corporate clients to help sell future business.
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Prepare written correspondence to guests.
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Enter data into sales software program.
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Set up new client files and maintain files for sales functions.
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Prepare billing and final event details for booked groups and events.
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Provide familiarization tours of the property to meeting planners and interested groups.
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Meet and greet group arrivals as needed.
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Keep current on all aspects of the resort.
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Keep all departments informed of bookings and reservations; communicate needs of the clients so all departments are prepared to meet the needs of the client.
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