Job Description
Job Description
Apply now: Lead Platform Engineer (IC2), location is Hybrid (3 days/week onsite in Location: Baltimore MD, Evansville IN, Charlotte NC, Fort Worth TX, Irving TX, Wilmington DE). The start date is June 1, 2025 for this contract-to-hire position.
Job Title: Lead Platform Engineer (IC2)
Location-Type: Hybrid (3 days/week onsite in Location: Baltimore MD, Evansville IN, Charlotte NC, Fort Worth TX, Irving TX, Wilmington DE)
Start Date Is: ASAP (good with 2 week notice)
Duration: Contract-to-Hire
Compensation Range: $60/hr – 75/hr
Job Description:
Lead the design and implementation of a cloud-based contact center solution, transitioning from legacy systems to a modern CCaaS platform.
Day-to-Day Responsibilities:
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Engage with CCaaS vendors to architect and implement cloud contact center solutions.
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Analyze existing telephony infrastructure and design migration strategies.
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Develop and integrate APIs for seamless connectivity with third-party systems.
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Configure IVRs, dialers, and system routing for multiple business units.
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Collaborate with cross-functional teams to ensure alignment with business requirements.
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Participate in daily stand-ups and agile ceremonies to drive project progress.
Requirements:
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Must-Haves:
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8 years of experience in platform engineering with a focus on contact center solutions.
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Proven expertise in Avaya PBX systems and transitioning to cloud-based platforms.
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Strong programming skills in languages such as Java, C#, or Python.
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Experience with CCaaS solutions like NICE CXone or Five9.
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Proficiency in developing and maintaining RESTful APIs.
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Excellent communication skills and ability to work in a collaborative environment.
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Nice-to-Haves:
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Experience with enterprise environments and telephony operations.
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Familiarity with chatbot development and AI integrations.
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Knowledge of cloud platforms such as AWS or Azure.
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