Job Description
Job Description
Road Machinery & Supplies Co. (RMS) is a distributor of Heavy Construction Equipment. Our growth has created an opportunity for the right candidate to join our team as an Inside Sales Coordinator. This role will be responsible for helping drive increased revenue through sales support activities for the RMS Product Support Sales Rep. (PSSR) Team. This role is ideal for an energetic, dependable, and detail-oriented professional who thrives in a fast-paced, competitive environment and enjoys building strong relationships. The ISR works directly with the PSSR Team to proactively research parts solutions, generate quotes, process orders, and support the outside PSSR team in achieving parts and service sales objectives.
As a member of the team, you will enjoy:
- Work Culture – RMS is family-owned and treats their team members right. RMS values long term relationships with our customers, vendors, and each other.
- Career Opportunities – Experience support and encouragement to develop yourself and others.
- Competitive Compensation Packages – Based on experience and other factors.
- Full Benefits Package – Including medical, dental, life, 401(k), and vacation.
- Stability and Reputation – RMS has been in business for 100 years and continues to grow.
Responsibilities:
- Build and maintain strong relationships with PSSR’s through consistent communication and follow-up.
- Coordinate and support growth in parts and service sales.
- Proactively research, source, and price parts for customers – OEM & Aftermarket.
- Generate and follow up on quotations for parts, service repairs and component rebuilds.
- Identify market opportunities for the Product Support Department
- Process and invoice sales orders and vendor purchase orders.
- Utilize company, vendor, and industry resources to continuously grow parts & service knowledge.
- Coordinate with Parts, Service, and PSSR’s to ensure smooth order fulfillment and customer satisfaction.
- Develop and maintain a strong understanding of Komatsu, Astec, Terex, and allied manufacturer product offerings.
- Actively support various special projects
- Other responsibilities as defined by management may also be assigned.
Qualifications/Skills:
- Computer skills and the ability to use multiple software programs to perform daily tasks.
- Able to work responsibly, safely, and intelligently.
- Have the desire to take action, improve, and be appreciative.
- Possess the capability to professionally engage with customers, co-workers, and vendors in a respectful manner.
- Excellent problem-solving and customer-service skills.
- Experience in construction, mining, aggregate, roadbuilding, or heavy equipment industries preferred.
Physical Requirements
- Ability to sit and work at a computer for extended periods.
- Occasional travel to customer locations, branch locations, or industry events.
- Ability to communicate effectively in person, by phone, and through electronic communication.
About Road Machinery & Supplies Co.
Road Machinery & Supplies Co. is a distributor of construction and mining equipment with sales and support operations throughout the Upper Midwest. RMS is a multiline dealer, representing the best brands of construction equipment in the industry, including Komatsu, KPI-JCI, Terex, Epiroc, Sennebogen, Gomaco, LeeBoy, Roadtec, and Bomag.
At Road Machinery & Supplies Co. we understand our customers depend on our expertise, performance, and commitment to avoid downtime, lost production, and cost over-runs. Our employees are committed to providing services, technical support, and product solutions that let our customers complete their projects on schedule and within budget, allowing their businesses to thrive. Equal Opportunity Employer.