Technical Support & Desktop Specialist

Job Description

Job DescriptionService Desk & Desktop Support Specialist
Onsite-Pompano Beach Florida

Your Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities!

At TEWS we understand that finding the right job is more than just filling a role—it's about finding the perfect fit for your skills, preferences, and career aspirations. With over 25 years of experience, we specialize in handpicking top talent for promising positions across various industries. Our dedicated team works tirelessly to ensure that every opportunity we present aligns with your career goals, giving you the confidence to pursue your next step with assurance.

We have an opportunity for a service oriented Technical Support & Desktop Specialist for our client based in Boca Raton. This role position is responsible for providing expert level technical support, managing complex IT issues, and ensuring the stability and security of end user computing environments. This role involves advanced troubleshooting, IT infrastructure support, process automation, and mentoring junior IT staff.

• Mentor Junior IT Staff and provide end-user training on new technologies
• Assist in File restores
• Work with IT Infrastructure for basic network status and port activation
• Escalate and collaborate with IT Team lead on critical incidents
• Diagnose and resolve high level technical issues related to hardware, software, and network infrastructure
• Assists in coordinating and escalation of audiovisual setups and video conferencing support
• Virtual Meeting Applications knowledge preferred (MS Teams, Cisco Webex, Zoom, GoTo, etc.)
• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
• Manage and remediate workstations with security vulnerabilities via Microsoft Endpoint Configuration Manager (MECM), and Qualys
• Participate in after-hours (evening & weekend) on-call rotation
• Manage or support IT projects, ensuring successful implementation, timely delivery, and alignment with business objectives
• Contribute to and finalize internal documentation, ensuring processes are clearly outlined for future reference by IT staff
• Travel to remote locations to provide support, as needed
• Perform other duties as assigned

Required Skills:

• High school diploma or equivalent; additional certifications or relevant education is a plus.
• IT Enterprise experience is preferred
• Minimum two years’ experience in customer service and quality assurance.
• Previous experience using a ticketing system that manages support requests and monitoring trends.
• Experience with scripting and automation.
• Ability to manage multiple priorities and work independently or as part of a team
• Capacity to perform in high-pressure situations, with strong organizational and time management skills
• Excellent problem-solving and communication skills.
• Strong technical troubleshooting skills with hardware and software issues.
• Understanding help desk processes and service management principles.
• Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.

Join us at TEWS and unlock the door to your next career opportunity. Let's embark on this journey together.#zipCompany DescriptionTews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.

Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.

Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.

Company Description

Tews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.\r\n\r\nSolving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.\r\n\r\nTews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.