Job Description
Job DescriptionRole : Help Desk Analyst Duration : 04 months (Possible of extensions)Location : Machias, Maine - 04654Interview: Virtual Interview
Note: Travel is required for this position. They will need to utilize their personal vehicle when traveling between office locations. Mileage will be reimbursed.
Top 3 Skills:
- Experience with and supporting videoconferencing equipment and audiovisual equipment.
- Basic working knowledge of audio equipment.
- Experience diagnosing and fixing tier 1 computer issues.
ESSENTIAL JOB FUNCTIONS:
- Provides technical support for staff and internal participants (either in person or remotely) in the operation of:
- Desktops / Laptops of various operating systems
- Printers and Scanners
- Audio / Video equipment use and setup
- User VOIP desk-sets
- Document Camera
- Audio listening equipment
- General presentation software
- May be asked to host remote video proceedings in special circumstances
- Must be able to diagnose and fix tier 1 computer issues.
- Assists with help desk tier 1 trouble tickets.
- Supports hardware (e.g. Mixer) and software used to take an electronic record.
- Helps ensure that all information systems operate in a secure, reliable manner.
- Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
- Assists in drafting and documenting department and operational procedures.
- Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
- Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.
vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.
vTech Solution offers services such as:
- Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
- Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
- Infrastructure Managed Services: Creating resilient and secure infrastructure management.
- Professional Services: Providing expertise for mission-critical programs.
- Productivity and Communications: Ensuring secure and confident business connectivity from anywhere