Job Description
Job Description
Membership Coordinator
MHI is seeking a detail-oriented, customer-focused professional with strong organizational, data management, and scheduling skills. As the Membership Coordinator, you will play a key role in supporting both MHI and WERC membership teams. This role provides world-class service and administrative support, manages membership communications and processes, and coordinates meetings and events within the Water Oak Conference Center. The Membership Coordinator ensures the accuracy of membership data, delivers excellent hospitality to members, and supports engagement, retention, and satisfaction across both organizations.
Key Responsibilities
In this role, you will manage membership-related communications and administrative tasks, oversee conference center scheduling and logistics, and ensure accurate data management to support both MHI’s internal team and our members.
- Serve as the primary point of contact for membership inquiries via email and phone, ensuring timely and professional responses.
- Manage meeting and event bookings for the Water Oak Conference Center, handling scheduling, logistics, and on-site coordination.
- Provide exceptional customer service and hospitality to members utilizing MHI’s office or conference center.
- Assist with annual membership dues renewals, including outreach and follow-ups.
- Process membership applications, fees, and invoices with accuracy.
- Regularly review MHI.org for accuracy and submit updates as needed.
- Support membership recruitment, outreach, onboarding, and retention efforts for MHI and WERC.
- Maintain and update membership records across CRM systems.
- Provide administrative and customer service support for membership programs, communications, and events (e.g., webinars, conferences, networking opportunities).
- Collaborate with IT to identify and request system enhancements.
- Support additional projects assigned by the Membership Development Manager.
What You Bring to the Role
- A strong commitment to customer service with a hospitality-focused mindset.
- Excellent communication skills, both written and verbal.
- Strong organizational skills with attention to detail and follow-through.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience working with CRM systems, Salesforce, and/or YourMembership preferred.
- Flexibility to work outside regular business hours and travel within the U.S.
Required Qualifications
- Bachelor’s degree or equivalent work experience.
- 3–5 years of experience in customer service, administrative support, marketing, or event planning.
- Demonstrated ability to manage multiple projects simultaneously.
Preferred Qualifications
- Experience in association or membership-based organizations.
- Knowledge of event planning best practices and customer engagement strategies.
Skills and Competencies
- Problem-solving and adaptability
- Technical proficiency and process improvement mindset
- Customer service excellence and hospitality mindset
- Organization and time management
- Data accuracy and record-keeping
- CRM and membership processing proficiency
- Communication and collaboration
- Event support and logistics
Why Join MHI?
We offer a competitive compensation and benefits package, including:
- Competitive salary, commensurate with experience.
- Comprehensive health and dental benefits, including life, disability, and long-term care coverage.
- 401K with discretionary and matching contributions.
- Generous paid time off, including vacation and holidays.
- Access to an on-site gym.
Join us and be part of an organization that values service, excellence, and collaboration!