LBI National Golf Resort | Front Desk Agent - PT
Job Description
Job Description
LBI National Golf & Resort | A VIVÂMEE Hospitality Property
LBI National Golf & Resort is a premier destination offering a championship 18-hole golf course, upscale dining, and a growing portfolio of weddings and special events. Located on over 194 acres in the scenic Pine Barrens of southern New Jersey, the property features a course designed by architect Ray Hearn, a full practice facility, and a 28,000 square-foot clubhouse.
As part of VIVÂMEE Hospitality, LBI National is evolving into a premier event and resort destination focused on delivering elevated guest experiences through exceptional service and intentional hospitality.
Our Culture: The VIVÂMEE Virtues
At VIVÂMEE Hospitality, our culture is grounded in three core virtues:
- JOY – We are a true team that enjoys serving others and winning together
- HUMILITY – We respect others and lead with a mindset of service and growth
- MINISTRY – We view hospitality as a meaningful act that enriches the lives of others
We hire, develop, and recognize team members based on these values. Success in this role requires a strong alignment with and commitment to these virtues.
Position Summary & Responsibilities
The role of the Front Desk Agent is to provide exceptional guest service and ensure a welcoming, efficient, and seamless experience for all hotel guests. As the first and last impression of the property, the Front Desk Agent plays a critical role in shaping the overall guest experience by delivering attentive service, clear communication, and operational excellence.
Responsibilities:
- Promote and portray the VIVÂMEE Values.
- Accommodate hotel guests in meeting their needs and requests.
- Ensure quality service to all hotel-visiting guests.
- Handle hotel promptly and with courtesy.
- Check in and out hotel guests.
- Perform night audit(s), if working the overnight shift.
- Document, report, and bring to management’s attention inappropriate guest behavior.
- Direct all incoming phone calls to the appropriate departments.
- Prepare check in packets.
- Be the “information hub” for the hotel guests and helping them be comfortable and having an enjoyable experience at Renault Winery Resort.
- Set up, maintain and breakdown the continental breakfast and coffee station when appropriate and required by the Hotel Manager.
- Attend to guest needs, i.e. help with baggage, give directions, get blankets etc.
- To complete assignments as directed by the Hotel Manager.
- Must be able to lift a minimum of 15 lbs.
- Inform hotel guests of company policies and procedures.
- Utilizes knowledge of room dynamics, seating capacities and assignments
- Communicate to restaurant manager when inventory items need reordering.
- Controls and maintains all paper products and promotional material
- Answers the phone with proper phone etiquette and assist the guest with professionalism at all times.
- Communicate with the chef as to seating breakdown prior to each shift including special requests or large parties.
- Assists service personnel assigned or specified by manager.
- Verifies and checks in deliveries in absence of the restaurant manager.
- Seeks approval of bar and station cleanliness from manager prior to end of shift.
- Ensures the menus are clean and that a appropriate number of menus are available.
- Accepts payments, completes transactions and complies with all established check procedures.
- Performs and executes closing paperwork and deposits within established procedures.
- Has extensive knowledge of menu, daily specials, promotional offerings, and be able to convey overall knowledge of property events and locations.
- Must be able to work any shift, including evenings, weekends and holidays.
Qualifications & Requirements:
- Strong customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Ability to multitask in a fast-paced environment
- Basic math and computer proficiency (experience with PMS systems preferred)
- Professional appearance and demeanor
- Strong attention to detail and organizational skills
- Must be dependable and flexible with scheduling
- Ability to work any shift, including evenings, weekends, and holidays
- Ability to lift a minimum of 15 lbs
Key Competencies:
- Guest service excellence
- Communication & professionalism
- Problem-solving & adaptability
- Teamwork & collaboration
- Attention to detail
Compensation & Benefits
At VIVÂMEE Hospitality, we believe our teammates are our greatest investment. Benefits and perks for this role include:
- Competitive hourly wage plus tips
- Career advancement and development opportunities
- Exciting and positive work culture
Perks for being an LBI National team member:
- Complimentary golf privileges
- Benefits available for full-time team members
- Discounted merchandise and dining
Most importantly, we offer a community of teammates who are positive, driven, and committed to excellence. You will be welcomed into a culture that supports your growth and success.
This job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with the role. Management reserves the right to revise responsibilities as needed based on business demands.
LBI National Golf & Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made for qualified individuals.