Job Description
Job Description
Position Summary:
The IT Services Engineer IV will demonstrate advanced troubleshooting skills, possess a passion for customer service, and maintain a true desire to deliver results with a sense of urgency, utilizing best practices, technical skills, technical experiences, common sense, and best judgment.
Essential Duties & Responsibilities:
All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":
- Architect advanced IT solutions.
- Design, install and support server, storage and networking systems for our customers
- Provide IT generalist support to customers while building greater technical understanding and awareness.
- Document and resolve incoming service requests and alerts, including escalations and manufacturer support.
- Collaborate with colleagues to achieve superior customer service.
- Create and publish documentation in the knowledge base.
- Contribute to and maintain system, installation, and configuration standards and procedures.
- Share newly acquired information with peers to improve support team capabilities.
- Comply with internal security controls and procedures for Loffler and customers.
- Provide mentoring and training of other engineers.
- Approach technical issues with root cause discovery and resolution in mind.
- Pursue mastery of an identified IT specialty that provides teammates a go-to resource.
- Act as technical lead on projects.
- Assist with development of Loffler product stack.
- Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
- Other related duties as assigned.
Qualifications/Requirements:
- Minimum of threedays in office
- Strong attention to detail and follow through skills.
- Excellent customer service, communication, and troubleshooting skills.
- Demonstrate excellence in time management and organizational skills.
- Aptitude for creative and alternative solutions.
- Strong desire to learn, demonstrating independent initiative in seeking new knowledge.
- Strong team player.
- Good judgment and technical common sense.
- Proficient in server and workstation hardware, operating systems, and software.
- Strong understanding of networking.
- Understanding of cabling and cabling termination.
- Advanced technical skills across a wide range of products within our product stack.
- Advanced competency in standing up new servers in complex environments and migrating Windows domains.
- Advanced competency in Exchange administration and O365 migration experience.
- Experience configuring Wi-Fi solutions within our product stack.
- Advanced system and server administration skills.
- Strong proficiency in VMWare.
- Experience administrating routing, switching, and fault-tolerance solutions.
- Experience deploying ISCSI and Fiber Channel SANs.
- Proficiency in designing and implementing virtualization stacks.
- Advanced proficiency in firewalls and network security including NAT and traffic rules.
- Proficient in the design and implementation of core networks for SAN and virtualization.
- Proficiency with wireless systems and site surveys.
- Experience with Office 365.
- Experience with Microsoft Azure.
- Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
Education/Experience:
- Bachelor's or master's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 5-10 years IT support experience.
- Intermediate or advanced level technical certification(s) required.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.
Why Work for Us?
- Top Workplace
- Career Advancement
- Employer Paid Life Insurance and Disability
- Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
- Benefits Package including FSA, Medical, Dental, and Vision
- 401K with Employer Match
- Tuition Reimbursement