Job Description
Job DescriptionPOSITION DESCRIPTION Manager/Assistant Salon Manager
Summary of Responsibilities:To manage the performance of the salon and a team of stylists to provide our clientele with haircutting services and products that will create a fun and memorable experience for children and parents alike. Ensure consistency in all aspects of operations and day-to-day activities. Build the Pigtails & Crewcuts brand by being a positive example. The following list may be altered as the needs of the business change and at the discretion of its’ owners. Key Responsibilities:
- Employee relations
- Oversee on floor performance of the employees.
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- Set up and conduct interviews when necessary.
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- Manage and approve schedule & staffing levels.
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- Train & mentor new employees.
- Inventory
- Ensure completion of monthly inventory of retail items and supplies.
- Customer relations
- Manage customer reviews & complaints and follow up with clients on any negative reviews.
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- Fix issues with customer haircuts as necessary.
- Physical presentation of store
- Ensure retail is properly stocked, cleaned, and presentable.
- Order supplies is necessary.
- Communicate maintenance and repair needs to owner and coordinate repair vendors on occasion.
- Ensure register has enough cash on hand and make trips to the bank as necessary.
- Ensure cleaning is completed and checklist is signed daily.
· Hair Stylist Duties & Miscellaneous
- Provide hair cutting services for our clients and serve the role of lead hair stylist.
- Upsell retail products and work towards achieving retail sales goal
· Experience · At least 3 years' experience as a stylist. Experience working with children is a plus.· At least 1 year of salon management experience.· Demonstrate ability to work within a team and independently to achieve outlined goals.· Licensed Cosmetologist. · Skills · Must be patient and positive with children and all patrons.· Independent thinker· Strong communications skills.· Microsoft Office & Microsoft Excel experience preferred.· Understanding of business management and budget management preferred.