Job Description
Job Description
Cisco CVP IVR Engineer
Plano, TX Onsite
Skills: Cisco, CVP, Call Studio, VXML, IVR, Contact Center, JAVA
Note: Need min 9 years of experience with Bachelors degree.
Must have:
- Proficient in Cisco CVP platform and Call Studio: Understanding the CVP architecture, features, and development tools
- VXML scripting: Knowledge of VXML language to design call flow interactions
- Java programming: Ability to develop custom Java components for CVP integration
- Contact Center & Database Integration Knowledge
Job Description:
- Proficient in Cisco CVP platform and Call Studio: Understanding the CVP architecture, features, and development tools
- VXML scripting: Knowledge of VXML language to design call flow interactions
- Java programming: Ability to develop custom Java components for CVP integration
- Database knowledge: Familiarity with database concepts for data interaction within the IVR system
- Contact center domain knowledge: Understanding of call center operations and industry best practices