Job Description
Job Description
Hire Connections is partnering with a very reputable organization in the insurance industry that is looking to fill a position as their Help Desk Analyst. This organization has been a long-time partner of Hire Connections and continues to strive and hire professional, reliable, and communicative individuals who want to take their career to the next level. If you're an individual looking for a company that is both collaborative and results driven, please read further and if you're interested, we would be more than happy to talk to you about the role in more details!
Essential Functions:
- Provide coverage for incoming calls and emails to the IT Help Desk during designated hours.
- Troubleshoot intermediate-level software, hardware, and peripheral issues.
- Log, document, resolve, or escalate technical issues in accordance with help desk procedures.
- Coordinate with other IT personnel to resolve escalated issues and provide timely status updates to end users.
- Maintain a working knowledge of supported software, hardware, and peripheral equipment.
- Assist with installation, configuration, and setup of user software and hardware.
- Work directly with vendors to resolve hardware or software issues when needed.
Additional Responsibilities:
- Maintain accurate inventory records, including serial numbers and asset tags for IT equipment.
- Assist with inventorying new equipment using the asset management system.
- Support installation of peripheral equipment as directed.
- Participate in night call rotations and overtime work as required.
- Travel to county or claims offices to provide on-site hardware or software support.
- Maintain a valid driver’s license and acceptable driving record.
- Perform other duties as assigned.
- Maintain regular and predictable attendance.
Qualifications:
Education
- Associate’s degree in Information Technology or a related field preferred, or
- Equivalent combination of education and relevant professional experience required
Work Experience
- Minimum of 2 years of Help Desk experience
Skills & Abilities
- Strong verbal communication and active listening skills
- Demonstrated customer service orientation
- Friendly, professional, and service-focused demeanor
- Strong technical aptitude with a desire to expand technical knowledge
- Solid analytical and problem-solving skills
Physical Demands:
The physical demands described below are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Sit at a desk and work on a computer for extended periods (4+ hours)
- Stand, walk, bend, stoop, crouch, and reach as required
- Use hands and fingers to operate computers and equipment
- Climb stairs and ladders occasionally
- Lift and move equipment weighing up to 50 pounds
Pay:
Starting Salary: 67,953k/yr
Company DescriptionHIRE CONNECTIONS serves primarily the greater Denver Metro area. We are locally based and a female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION.
With over 50 years of staffing experience and 20 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities.
Company Description
HIRE CONNECTIONS serves primarily the greater Denver Metro area. We are locally based and a female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION. \r\n\r\nWith over 50 years of staffing experience and 20 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities.