Job Description
Our client is looking for a Senior Scrum Master to join their team!
Location: Greenwood Village, CO. Onsite 5 days per week.
Here is what you will be doing:
- Facilitate Scrum events and guide the team to deliver maximum customer value.
- Manage traditional project aspects including scope definition, status reporting, budget oversight, and risk/issue resolution.
- Serve the team and Product Owner in turning requirements into working software and tracking progress. Collaborate on requirements definition through user stories and acceptance criteria.
- Foster continuous improvement through effective retrospectives.
- Lead troubleshooting calls with vendors and external partners.
- Manage and track defect resolution, including updating defect statuses.
- Coordinate and schedule troubleshooting meetings with internal and vendor teams.
- Proactively follow up on defect fixes with both internal and external teams.
- Liaise with vendors and internal teams to determine the status of issues and tasks.
- Ensure tickets are routed to the correct teams and follow up on their progress.
- Provide weekly status updates to leadership.
Here is what our ideal candidate has:
- 5+ years of experience as a Scrum Master is required, with a strong background in enterprise-level environments.
- CSM certification preferred.
- Bachelor's degree in IT, Business, or related field.
- Exceptional interpersonal and communication abilities, capable of effectively interfacing with all levels of stakeholders.
- Understanding of project management and facilitating Scrum activities.
- Experience in Business Analysis or Quality Assurance is a plus.
- Familiarity with quality management techniques.
- Experience in the telecommunications industry is a plus.