Job Description
Job Description
OT Rate: Straight Time
Estimated Regular Hours/Week: 40.00
Skills Required:
The ENSA will possess knowledge and experience in customer service; decision making; flexibility; interpersonal skills; leadership; organizational awareness; problem solving, reasoning; team building; oral communication, speaking and writing; business process, project management; quality assurance; requirements analysis and risk management; configuration, data, and information management; information resources strategy and planning; information technology architecture; information technology performance assessment; and technology awareness. The following technology skill sets are required to perform in this classification: Cisco ATA, Cisco ACI, Cisco APIC, Cisco Prime, Cisco VoIP Call Manager, CACTI, eCloud, Elastic Search, ITM, Open NMS, nGenius, McAfee; MVISION, NetScout, SCOM; UTR; StruxureWare, SecureWorks WAF (WAN App FW) toolset, Wireshark, & Web CTRL.
Strong troubleshooting and analytical skills. Strong customer service, interpersonal, and detail-oriented skills. Knowledge and ability to use Microsoft suite including Excel, Word, Outlook, and Visio. Effective reading, written and oral communication fluency in English.
Experience Required:
3 years of experience utilizing complex large-scale network infrastructure devices, including Cisco enterprise or carrier-class routers, switches, ASA firewalls, Palo Alto firewalls, wireless controllers/access points, and Cisco Nexus switches. 2 years of experience utilizing enterprise-level monitoring tools such as OpenNMS, Cisco Prime Infrastructure, Cisco Prime Collaboration, NetScout nGenius, Route Explorer, Elastic Search, SCOM, vROPS, Secure Works, Dynatrace, Uptime Robot, IBM Tivoli, WebCTRL, CACTI, StruxureWare, and Cherwell system. 2 years of experience using Windows servers, Linux servers, and IBM Mainframe z/OS operating systems.
Education Required:
Certification of CompTIA Network+, CompTIA Security+, Cisco Certified Networking Associate (CCNA), and/or Cisco Certified Network Professional (CCNP)
Additional Information:
Local candidates only. This position will be a hybrid schedule after the selected candidate completes onsite training consisting of 4 to 8 weeks. This position is also a 24/7 IT enterprise environment, shifts include morning, swing and graveyard – selected candidate must be willing to accept different shifts. Morning Shift: 6:00am to 2:30pm Swing Shift: 2:00pm to 10:30pm Grave Shift: 10:00pm to 6:30am (Next Day)
Company DescriptionAbout us:
The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.
Our Mission Statement
Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.
Company Description
About us:\r\n\r\nThe Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.\r\nOur Mission Statement\r\n\r\nOur main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.