Job Description
Job DescriptionWe are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.
Responsibilities:
• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.
• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.
• Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.
• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.
• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.
• Escalate unresolved technical problems to networking or system administration teams for further investigation.
• Collaborate with team members to implement solutions that enhance system performance and user experience.
• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.
• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.• Strong experience with PC desktop and workstation support.
• Proficiency in managing and troubleshooting Active Directory.
• In-depth knowledge of Windows 10 and Windows 11 operating systems.
• Familiarity with Office 365 and related applications.
• Experience with Azure Active Directory and Microsoft Teams.
• Ability to provide high-level technical support, including executive-level assistance.
• Excellent problem-solving and communication skills.
• Relevant certifications are a plus, with opportunities for company-sponsored certification training.