Job Description
Job Description
Job Summary:
The Front Desk Receptionist at our Medical spa is the first point of contact for clients, responsible for delivering exceptional customer service and ensuring a smooth and welcoming experience. This role involves managing client appointments, handling inquiries, and supporting daily spa operations with professionalism and efficiency. We are looking for somebody who is available every weekend and Wednesday afternoons.
Key Responsibilities:
• Greet clients warmly upon arrival and ensure a welcoming atmosphere.
• Manage client check-ins and check-outs, and ensure accurate appointment scheduling.
• Answer phone calls, respond to emails, DM's and text messages providing information on services, pricing, and promotions.
• Assist clients with any questions or concerns about their appointments or treatments.
• Process payments, manage invoices, and maintain accurate financial records.
• Ensure the front desk area is clean, organized, and well-stocked with necessary materials.
• Maintain client records, ensuring confidentiality and compliance with privacy standards.
• Coordinate with aestheticians and other staff to ensure a seamless client experience.
• Handle administrative tasks such as filing, data entry, and inventory management.
• Address client feedback or complaints in a professional and solution-oriented manner.
Qualifications:
• High school diploma or equivalent; additional education in hospitality or office administration is a plus.
• Must be available weekends.
• Prior experience in a spa, medical, or customer service role is preferred but not required.
• Strong communication and interpersonal skills.
• Bilingual in English and Spanish is required.
• Proficiency in appointment scheduling software and basic computer skills.
• Ability to multitask and work in a fast-paced environment.
• A friendly, professional demeanor and appearance.
• Attention to detail and strong organizational skills.
Company DescriptionWe are an aesthetics medical spa in Doral, Florida. The services we offer include botox, dermal fillers, facials, IV therapy, weight loss management and more. All our services are unique and bespoke to assure our clients are receiving a special and well thought-out experience from the moment they walk in until the moment they check out
Company Description
We are an aesthetics medical spa in Doral, Florida. The services we offer include botox, dermal fillers, facials, IV therapy, weight loss management and more. All our services are unique and bespoke to assure our clients are receiving a special and well thought-out experience from the moment they walk in until the moment they check out