Hotel Front Office Supervisor

Job Description

Job Description

We’re looking for an enthusiastic hotel front desk supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!

Compensation:

$16 - $16.50 hourly

Responsibilities:

• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Generate occupancy reports and compile financial information for the general manager
• Handle the front desk budget and order office supplies as needed
• Lead operations at the front desk and make sure guests have an exceptional stay

Qualifications:

• Prior hospitality experience of 1 year is required for this position
• Bookkeeping skills and experience with MS Office a plus
• High school diploma or equivalent certification required (GED)
• Possess excellent management skills, communication skills, and multitasking skills
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry

About Company

The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.