Job Description
Job Description
Help Desk Specialist
???? Location: NIWC Atlantic New Orleans Office, 2251 Lakeshore Dr., New Orleans, LA 70145
???? Schedule: Monday–Friday, 7:30 a.m. – 4:30 p.m. (1-hour unpaid lunch)
About the Role:
We are hiring a Help Desk Specialist with deep knowledge of Navy Reserve Pay and Personnel systems to provide expert-level support to uniformed and civilian Navy personnel across the U.S.
Key Responsibilities:
- Respond to user inquiries via phone, email, and in-person regarding Reserve Pay and Personnel issues
- Research and resolve issues, and escalate unresolved problems to Tier II/III support
- Track, log, and monitor all trouble tickets and maintain status updates
- Assist with minor database operations and provide resolution input to system administrators
- Provide documentation and follow-up for unresolved or complex TT cases
- Collaborate with DFAS (DWOWS) when issues require Defense Finance intervention
- Support order type transitions and ensure accuracy of pay statuses across systems
- Participate in corporate system testing and improvement discussions
System Experience Required:
Candidates must demonstrate working knowledge and experience with the following Navy systems:
- Benthic Golden 32
- Business Objects – NSIPS Web 5/6 AdHoc
- DJMS-RC (Defense Joint Military Pay System – Reserve Component)
- OPINS (Officer Personnel Information System)
- IMAPMIS (Inactive Manpower and Personnel Management Information System)
- MMPA (Master Military Pay Account)
- NES/NSIPS Web (Navy Enlisted System / Navy Standard Integrated Personnel System)
- RHS (Reserve Headquarters System)
- Remedy
Minimum Qualifications:
- 5+ years of experience supporting Reserve Pay and Personnel functions
- Expertise in troubleshooting and resolving system-level pay/personnel issues
- Excellent English communication skills (oral and written)
- Experience working within a structured Help Desk environment with documented ticketing protocols
Preferred Qualifications:
- Familiarity with Navy Reserve mobilization orders, DFAS workflows, and legacy-to-modern system transitions
- Experience supporting CNRFC N1 stakeholders and working in secure government systems environments
???? Schedule: Monday–Friday, 7:30 a.m. – 4:30 p.m. (1-hour unpaid lunch)