Senior Property Manager - One Times Square

Job Description

Job Description

Jamestown

JOB DESCRIPTION

POSITION/LEVEL: Senior Property Manager FLSA STATUS: Exempt

DEPT/OFFICE: Property Management DATE: August 2025

REPORTS TO: Regional Vice President, Northeast

JOB SUMMARY:

This is a new position within Jamestown OTS, L.P., in its capacity as owner and operator of the venue, based in New York City. The Senior Property Manager (SPM) will be given the unique opportunity to transition the asset out of Development & Construction into operations by building a team and establishing operations for the site.

The Senior Property Manager (SPM) will be a critical member of the OTS team, reporting to the Director of Property Management, and responsible for ensuring the building services and equipment are performing optimally. The ideal candidate will bring a hospitality -driven approach to property management, leveraging experience in the New York City hotel industry to delivery exceptional service and elevate the tenant and guest experience.

The SPM will manage building services and support the Experiences Management Team based on business demands, implement a culture based on the highest standards of safety and security, operational efficiency and deliver excellence in the guest experience. The building is an 18 hour a day, 7 day a week operation and has heavy demands related to events and New Year’s Eve operations.

The individual will play a pivotal role in ensuring success by effectively managing the building and its diverse operations, maintaining safety standards, and delivering exceptional guest experiences while providing a safe, clean, and well-maintained environment for a large volume of visitors and staff.

The SPM is an active member of the building operations team, completes daily building inspections, establishes and ensures protocols for cleaning, security, and maintenance, negotiates service contracts, schedules maintenance, tracks warranties, ensures operational efficiencies, monitors invoices to ensure work completed aligns with contracts, pays bills, handles logistics of deliveries and labor in and out of the building, ensures operating elevators can serve all floors of the building 24/7, engage and participate with surrounding building owners for optimizing security, scope, bid and oversee capital projects, work with the Experiences GM and tenants to adjust services based on business demands.

Interact with ownership, tenants, vendors and times square stakeholders to establish a relationship and make sure services are employed and implemented as needed. Oversee ordering of supplies. Establish procedures for use of common areas. Oversee invoices and accounting needs. Create operational expenses and capital budgets.

PRE-OPENING RESPONSIBILITIES

• Work hand in hand with the Development and Construction team to transition the building from a re-development into an operating building.
• Ensure building operations are in place prior to the soft opening; review all existing plans from an operational perspective and provide expert input into necessary changes.
• Write all SOP and training materials in conjunction with the HR department.
• Develop and execute upon a pre-opening schedule plan and budget.
• Responsible for owning and leading the optimal organizational structure, including the number of staff, positions/duties, hours, recruiting, hiring, and training the full team, including third-party service providers, before opening.
• Supports the creation of long-term plans, goals, and performance metrics.
• Develops staff training programs focused on hospitality, health and Safety for staff and visitors while delivering the best guest experience.

POST-OPENING RESPONSIBILITIES

1. Business optimization

• Execute on the approved business plan set forth by the owner or owner representative.
• Support and plan logistics for events and VIP experience for both building and tenants.
• Collaborate with multiple departments including Asset Management, Construction, Leasing, Legal, Marketing, Accounting and Executive Management.
• Oversee annual budget development and management of multiple cost centers under the operations group.
• Work closely with the Experiences General Manager to develop and manage operational budgets.
• Project needs for capital improvements, obtain pricing, include in 5-year capital planning.

• Works with the leadership team to develop and implement strategies to maximize visitor spend and yield.
• Develop and maintain positive working relationships with tenants and contractors.
• See to it that service to tenants is prompt and responsive and that complaints are effectively resolved in a timely manner.
• Ensure teams know the significant terms of each lease, administer and deliver upon the terms by ensuring conformance to the stated obligations of tenant and landlord including but not limited to proper insurance coverage, timely rent payments and reporting.
• Support leasing efforts by ensuring leasable space is show-ready, by participating in building tours with prospects, providing feedback on draft leases, and by tracking or exercising any options.

1. Operational Planning

• Develop, maintain, and enforce building rules and regulations for tenants, patrons, building staff, and contractors.
• Oversee facilities team, including third party service providers, manage resources, contain expenses, delegate and prioritize tasks based on changing needs of the asset.
• Monitor work and uphold the highest standards to ensure outstanding property appearance.

• Ensure the site provides a memorable experience for all visitors, maintaining the highest level of guest satisfaction by delivering service with a hospitality mindset.

• Ensure superior contractor performance, safety, and compliance with contract terms.

• Monitors industry trends and identify areas for improvement and greater efficiencies.

• Plan and set schedules for the venue’s operational excellence all while managing to the approved property expense budget.

• Works with the event team and other event programming to ensure the building is appropriately planned for, staffed, set up, and broken down.
• Identifies potential operational risks and develops robust contingency plans to mitigate adverse impacts to operations.
• Develop an Emergency Action Plan in conjunction with the Director of Security & Life Safety and ensure training participation by all building employees and tenants.
• Stays abreast of industry regulations and compliance requirements to ensure the company operates within legal boundaries.

• Establishes in conjunction with the technology & security leaders’ key procedures for opening and closing as well as Health and Safety measures for the day-to-day operations.

• Oversees engineering to ensure appropriate preventative maintenance procedures are in place and executed on.

• Supports landlord work, tenant improvement, and other capital projects through careful coordination to ensure no disruption to tenant operations or guest experience.
• Advance the property and company’s goals and programs for sustainability and corporate responsibility.

1. Events

• Works with the OTS event programming team to ensure events happening on campus are appropriately planned, staffed, set up, and broken down.
• Works with the rest of the building experiences on any related major event.

• Works with food and beverage concessionaire on loading dock and storage logistics, staff training, cleaning, etc.
• Actively participates in planning of NYE event by being onsite, attending meetings, facilitating infrastructure needs and being onsite for NYE event.

1. Brand Stewardship

• Serves as a passionate steward and advocate for the OTS brand.

1. People

• The Senior Property Manager will be responsible for building and leading a team that will define the right organizational structure. Continually appraise employee performance and provide feedback and coaching that will drive service excellence.
• Develop direct reports via ongoing feedback/development planning and at least twice-yearly appraisals in conjunction with the HR Director.
• Ensure that all administration relating to personnel matters and the company’s Human Resources Policy is completed and that accurate and timely records are maintained.
• Ensure all operations team members have clarity and a path to the development plan and set reviews conducted in a timely and responsible manner.
• Lead regular meetings with team members both individually and as a group.
• Develop and manage the operations department team to ensure that all staff reach their potential as well as deliver on business objectives.
• Develops a culture of inclusivity, diversity, and equity.

QUALIFICATIONS:

• At least 15 years’ experience in a Property Manager role at a large building(s) with high occupancy and public facing space. This role requires leadership skills, experience in managing a team which delivers a high level of hospitality, passion for training is a must, a high level of attention to detail and neatness and a professional neat appearance.
• Demonstrated success working at a progressively senior level with an emphasis on strategic leadership and P&L performance including planning and overseeing projects, managing project budgets, and working with outside vendors/third-party consultants.
• Demonstrated success in building, training, and leading a team, preferably during the planning and opening of a new building, experience, or hotel.
• Problem-solving abilities and adaptability to dynamic and high-pressure situations and multi-tasking.
• Exemplary work ethic, with the ability to work quickly and under pressure.
• Notable leadership and strong executive presence in large, complex organizations with responsibility for significant revenue budgets, diverse operating functions, and an ability to work with individuals at all levels of the organization.
• Solution-oriented thinking in a high-paced environment
• Excellent interpersonal skills.
• Strong written and verbal communication, organization, and time management skills
• Ability to understand and successfully take charge of difficult organizational problems and to formulate/drive appropriate solutions.
• Keeps a positive, open, approachable, and professional relationship with a diverse group.
• Ability to work nights and weekends as needed; on call 7 days a week, 24 hours a day. Must work NYE Event.
• Passion for New York City

EDUCATION AND PROFESSIONAL QUALIFICATIONS:

• College degree required; advanced degree preferred.
• Management experience in the visitors’ operations, facilities management, and/or museum or attraction.
• NYC experience preferred.

IMPORTANT JOB FUNCTIONS:

• Performs other related duties as assigned.

MATERIAL AND EQUIPMENT USED:

• Computer
• Microsoft Office Suite
• General Office Equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• All computer applications and hardware related to performance of the essential functions of the job.

Skill in:

• Conflict Management Resolution
• Organizational and interpersonal skills
• The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions