Community Housing Program Manager

Job Description

Job DescriptionSalary: $29.17 - $30.64/hr

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

Provide robust day-to-day oversight, direction and coordination of HFCA, Diversion and Rapid Rehousing operations, staff, volunteers and funding streams to ensure streamlined core value implementation and outcome measure achievements.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

This job may include any of the responsibilities listed below:

Supervision:

1. Provide paid staff and volunteers with the training, supervision and support they need to carry out their responsibilities in a competent and professional manner.
2. Provide feedback to staff, as needed, to assist with problem-solving, conflict resolution, interpersonal concerns, and attainment of professional goals.
3. Facilitate staff meetings.

Operations:

1. Audit intake packets and client files for completeness and accuracy.
2. Monitor case assignments and ensure timely closure/exits.
3. Provide input into the development and implementation of best practices for Coordinated Entry, Diversion and RRH and oversee program manuals.
4. Assist in ensuring that facility and programs are following all applicable contractual, licensing, staffing, safety mandates and performance metrics.
5. Audit project data in HMIS for data completeness and compliance with all funding data standards. Identify and resolve any data errors and employ strategies to eliminate errors in data entry.
6. Oversee HFCA referrals for partner agencies and collaborate with said partners on any referral successes and challenges.
7. Serve in a lead role for Coordinated Entry for families by providing training, support and oversight for satellite partners.
8. Track the status of all RRH clients within the multiple RRH funding streams, including tracking RRH grant spend downs and forecasting RRH referrals and monies spent to ensure consistent spend downs for all RRH funding sources.
9. Review, approve and submit weekly subsidies and other requests for payment.
10. Track Diversion flexible funding sources to ensure requests are appropriate and aligned with funding spend down.
11. Provide next level intervention and advocacy for challenging situations that arise with RRH families and landlordsmitigate and facilitate resolution between both parties.
12. Oversee daily office operations to ensure the ongoing safety, cleanliness and smooth operation of the Coordinated Entry and Diversion Center, which includes conducting triaging front desk duties and conducting Diversion/HFCA assessments when short staffed.
13. Oversee compliance with HQS and HSS inspection standards.
14. Be familiar with shelter operations and procedures; Support SMS Program Coordinator and Director with operations as needed; Participate in an on-call rotation.

Mission:

1. Adhere to an environment that fosters direct communication and a strengths-based approach to service delivery.
2. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
3. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
4. As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
5. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
6. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a BA in Social Services and at least three (3) years successful leadership experience in the direct service field, with an advanced understanding of WA State landlord-tenant law and homeless housing services.

Certificates/Licenses: To perform this job successfully, no certifications are required. Successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularlystand, climb, walk, hear/listen, talk
• Frequentlylift up to 50 pounds, pull/push, carry, grasp, reach, stoop, kneel
• Occasionallysit, crawl
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability: computer knowledge needed.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service populations culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple maintenance requests
• Correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Ability:ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination:the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of ones work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
• Supervisory Skills: this job has no direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.