Patient Services Representative
Healthcare
Job Description
Job Description
The Patient Services Representative plays an essential role in ensuring patient satisfaction by managing inquiries, processing requests, and resolving concerns efficiently. Working within a small to medium customer service team, this role communicates primarily through phone and email to support patients effectively. The representative collaborates cross-functionally with other departments and occasionally visits different sites to maintain seamless service delivery. This position may involve standard office hours or shift work, including evenings and weekends.
Responsibilities
- Respond to patient inquiries via phone and email promptly and professionally
- Process patient requests and maintain accurate records of interactions
- Address and resolve escalated patient complaints efficiently
- Collaborate with internal teams to resolve service and scheduling issues
- Maintain detailed documentation and support data entry related to patient services
- Support inventory and resource coordination through effective communication
- Utilize CRM software and office tools for managing patient information and requests
- Make regular or occasional visits to other departments or sites as needed
Preferred Qualifications
- Entry-level customer service experience
- High school diploma or equivalent
- Strong communication and conflict resolution skills
- Proficiency in data entry and order processing
- Familiarity with CRM software such as Salesforce
- Basic understanding of inventory management concepts
- Effective problem-solving abilities