Job Description
Job Description
Full Time
Monday thru Friday
8:30 a.m. to 5:00 p.m.
Job Summary
The IT Technician provides hands-on technical support and manages core IT infrastructure for a small Critical Access Hospital. This role supports clinical and business operations by maintaining end-user devices, networks, servers, security systems, and Microsoft 365. The ideal candidate is a versatile, service-oriented professional comfortable working across multiple IT domains in a healthcare setting.
Essential Job Duties
End-User & Device Support
- Install, configure, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and peripherals.
- Provide Tier 1–2 technical support for hospital staff, including clinical and administrative users.
- Manage user accounts, permissions, and access using Active Directory and Group Policy.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Assist with device enrollment and management using Microsoft Intune (experience a plus).
Network & Infrastructure
- Perform basic network administration, including switch management and Wi-Fi troubleshooting.
- Install and maintain network cabling, wall drops, patch panels, and equipment racks.
- Assist with firewall, router, and VPN configuration and troubleshooting.
- Monitor network performance and respond to connectivity issues.
Systems & Server Support
- Assist in maintaining on-prem and/or virtual servers (Windows Server).
- Support system patching, updates, and routine maintenance.
- Assist with backup systems, disaster recovery (DR) processes, and restore testing.
- Monitor systems using Remote Monitoring and Management (RMM) tools.
Security & Compliance
- Follow hospital IT security policies and healthcare compliance requirements (HIPAA).
- Assist with endpoint protection, patch compliance, and access control.
- Identify and escalate potential security incidents or vulnerabilities.
Operations & Other Duties
- Document systems, configurations, procedures, and troubleshooting steps.
- Coordinate with vendors and managed service providers as needed.
- Support after-hours or on-call responsibilities as required.
- Perform other IT-related duties as assigned to support hospital operations.
Integration & Clinical Systems
- Basic understanding of HL7 interfaces and healthcare system integrations
- Ability to monitor interface status, identify errors, and coordinate troubleshooting with vendors
- Familiarity with data flow between EHR, lab, radiology, and third-party systems
Required Qualifications
- Associate degree in Information Technology, Computer Science, or related field or equivalent experience.
- 2+ years of experience in IT support or systems administration (healthcare experience preferred).
- Working knowledge of:
- Windows desktop and server environments
- Active Directory and Group Policy
- PC hardware troubleshooting
- Basic networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills.
- Ability to work independently and prioritize tasks in a small-team environment.
Preferred / Plus Qualifications
- Experience with Microsoft 365 administration.
- Experience with SharePoint (site permissions, document libraries).
- Experience with Microsoft Intune / endpoint management.
- Familiarity with RMM tools.
- Experience with backup and disaster recovery systems.
- Knowledge of firewalls and network security.
- Experience working in a healthcare or regulated environment.
Physical & Work Requirements
- Ability to lift and move IT equipment (up to 50 lbs).
- Ability to run network cabling and work in equipment rooms.
- Occasional after-hours or emergency support may be required.
Benefits
We offer a complete Benefits Package that includes:
- Health
- Dental
- Vision
- Life
- Retirement Savings with Employer Match
- Health Savings Accounts - with Employer Contribution
- Flex Spending Accounts
- Supplemental coverage policies including STD, LTD, Accident, Hospital Confinement, Cancer
- Paid Time Off
- Corporate Purchasing Discounts
- And most importantly, we offer a flexible work environment that supports a healthy work-home life balance