Job Description
Job Description
Department: Maintenance
FLSA Status: Non-Exempt
Work Schedule: Varies based on location
Job Status: Full Time
Reports To: Service Manager
Amount of Travel Required: 0%
Positions Supervised: None
POSITION SUMMARY
The Service Technician assists the Service Manager in maintaining the physical integrity and safety of the community. This involves ensuring a safe, secure, and comfortable living environment for residents, visitors, and employees. The position requires use of good judgment, as many of the assigned tasks are completed with little direct supervision. The Service Technician applies his/her knowledge of, but not limited to, carpentry, electrical, and plumbing to diagnose and make repairs on a daily basis. The position requires a flexible work schedule, including an on-call schedule, availability to work weekends, evening, and holidays.
UNIVERSAL COMPETENCIES
SERVICE
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Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.
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Customer and Quality Focus: Consistently working for his/her customers and the company; cares about the quality of work and service provided.
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Service Safety: Conducts day to day activities in such a way that safety for self and others is valued and observed; provides safe atmosphere for customers and business partners.
INTEGRITY
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Professionalism: Demonstrates ethical behavior and honesty at all times.
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Level of Dependability: Maintains punctuality and acceptable attendance record; accepts responsibility for his/her own actions; willingness to adapt to changes in the organization.
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Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them.