Job Description
Job DescriptionJob Summary:
We are seeking a skilled Genesys Developer to design, develop, and support solutions within the Genesys platform. The ideal candidate will have hands-on experience with Genesys Cloud CX or Engage, including routing strategies, IVR scripting, integrations, and API development to deliver world-class contact center experiences.
Key Responsibilities:
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Design and develop IVR call flows, routing strategies, and custom applications on Genesys Cloud or Engage.
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Integrate Genesys with third-party systems (e.g., CRM, WFM, ticketing tools) via APIs or middleware.
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Build and maintain custom scripts, Lambda functions (for Genesys Cloud), and data actions.
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Work closely with QA, business analysts, and project managers to deliver features and enhancements.
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Support the deployment of new features, system upgrades, and platform optimization efforts.
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Monitor system performance, troubleshoot issues, and provide production support.
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Ensure compliance with internal security standards and best practices.
Required Skills and Qualifications:
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8+ years of hands-on experience with Genesys Cloud CX or Genesys Engage platform.
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Proficiency in designing and configuring call flows, IVR menus, and queues.
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Experience with Genesys Architect, Composer, and/or Designer tools.
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Solid understanding of APIs (REST/JSON), data actions, and integration techniques.
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Strong scripting or programming skills (JavaScript, Python, Java, or C# preferred).
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Familiarity with contact center protocols: SIP, VoIP, CTI, DTMF, and RTP.
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Experience with version control (e.g., Git) and CI/CD tools is a plus.
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Excellent problem-solving, documentation, and communication skills.