Job Description
Job Description
Passkey Technology is a trusted IT Service Provider, Managed Service Provider (MSP), and cybersecurity consulting firm based in Golden Valley. For over 30 years, we’ve helped organizations simplify, secure, and strengthen their technology through expert support, practical solutions, and strategic guidance.
Our culture is collaborative, fast-paced, and hands-on—giving every team member the opportunity to learn, grow, and contribute meaningfully in a supportive environment.
What You’ll Do
- Provide responsive, professional support to clients across the Twin Cities — both remotely and onsite
- Take ownership of support tickets from intake to resolution, delivering frequent, clear communication
- Deliver white-glove service — every call, every visit, every ticket deserves excellence
- Troubleshoot hardware, software, and network issues with accuracy and care
- Support and maintain Microsoft 365 users, email, and devices
- Assist with onboarding, workstation setup, and preventative maintenance
- Document all work and follow through to ensure client satisfaction
- This role is for a self-motivated, service-minded technician who takes pride in fast, thorough, high-quality support.
Requirements
- 1-3 years of experience in a Managed Service Provider (MSP) environment
- 2 or 4-year degree in IT-related field preferred
- Strong technical troubleshooting and communication skills
- A team-first mindset and desire to learn, grow, and contribute
- Valid driver's license for occasional client site visits
Technical Skills (Preferred – we don’t expect them all, but we value curiosity and breadth)
- Strong Help Desk / Tier 1–2 troubleshooting skills
- Windows and macOS desktop support
- Microsoft 365, Teams, SharePoint basics
- Active Directory user management and password resets
- Basic networking and firewall knowledge (DNS, DHCP, Wi-Fi, WatchGuard, SonicWall)
- Familiarity with MSP tools such as ConnectWise, Datto, Auvik, Huntress, or similar
- Genuine curiosity and eagerness to learn new technologies
Why Work with Passkey?
- Hybrid flexibility: optional work from home two days a week and collaborate in the office three days
- Signing bonus for qualified employees after a probationary period
- On-call rotation with bonus potential
- Hands-on, fast-paced environment with variety
- Strong team culture and mentorship opportunities
Benefits
- Starting Salary: $55,000–$65,000 /year plus eligible candidates will receive a signing bonus
- Additional bonus opportunities
- Health, dental, vision insurance
- SIMPLE IRA with 3% match
- Life and long-term disability insurance
- Paid time off: 10 holidays + 10 vacation + 5 PTO days
- Mileage & phone reimbursement
- Certification & training reimbursement
- Flexible schedule & professional development support
If you’re passionate about IT, love solving problems, and want to grow with a tight-knit innovative team -- we’d love to meet you.
Location: Minneapolis, MN 55422
Work Setting: Hybrid (in-office minimum 3 days/week)
Schedule: Monday to Friday, 8-5 | Occasional on-call rotation
Company DescriptionPasskey Technology is a trusted IT Service Provider, Managed Service Provider (MSP), and cybersecurity consulting firm based in Golden Valley. For over 30 years, we’ve helped organizations simplify, secure, and strengthen their technology through expert support, practical solutions, and strategic guidance.
We’re growing and moving into a beautiful new workspace in the center of the Twin Cities, surrounded by great food, convenient amenities, and scenic walking paths—designed to inspire collaboration, flexibility, and connection.
Our services span the full technology lifecycle, from infrastructure and cloud migrations to cybersecurity, vendor management, and ongoing support. With long-term relationships and steady growth, we help clients operate securely, efficiently, and confidently in an ever-evolving technology landscape.
Company Description
Passkey Technology is a trusted IT Service Provider, Managed Service Provider (MSP), and cybersecurity consulting firm based in Golden Valley. For over 30 years, we’ve helped organizations simplify, secure, and strengthen their technology through expert support, practical solutions, and strategic guidance.\r\n\r\nWe’re growing and moving into a beautiful new workspace in the center of the Twin Cities, surrounded by great food, convenient amenities, and scenic walking paths—designed to inspire collaboration, flexibility, and connection.\r\n\r\nOur services span the full technology lifecycle, from infrastructure and cloud migrations to cybersecurity, vendor management, and ongoing support. With long-term relationships and steady growth, we help clients operate securely, efficiently, and confidently in an ever-evolving technology landscape.