Job Description
Job DescriptionWe are looking for an accomplished Director of Implementation & Enablement to oversee the onboarding and Proof of Value processes for our product solutions. In this role, you will ensure clients and partner-referred customers have an exceptional implementation experience, fostering rapid adoption and long-term success. You will collaborate across departments and work closely with partner organizations while leading and growing a high-performing implementation team.
Responsibilities:
• Manage and oversee the end-to-end onboarding and implementation process for all new clients across product solutions.
• Design and deliver engaging training sessions tailored for both administrators and end-users.
• Collaborate with Sales, Customer Success, and Product teams to ensure seamless integration and alignment on key success metrics.
• Partner with strategic organizations to coordinate joint client onboarding and enablement initiatives.
• Lead, mentor, and develop a skilled Implementation & Enablement team, offering guidance and constructive feedback.
• Support enterprise trials and pilot programs, assisting prospects in evaluating the technology in live scenarios.
• Handle multiple complex projects simultaneously, ensuring timely delivery and adherence to project scope.
• Gather customer feedback and share insights to drive continuous improvement across teams.
• Develop scalable onboarding frameworks, tools, and documentation to enhance client adoption.
• Contribute to the creation of internal enablement programs and knowledge-sharing resources.• Minimum of 3 years of experience managing client implementations or similar initiatives.
• Proven expertise in designing and executing implementation strategies and roadmaps.
• Strong skills in managing complex projects and driving process improvements.
• Experience with Proof of Concepts and supporting technology evaluations.
• Demonstrated ability to lead and mentor high-performing teams.
• Exceptional communication and collaboration skills for working across departments and with external partners.
• Proficiency in creating scalable processes, tools, and training resources.
• Familiarity with project management methodologies and tools.