Job Description
Job DescriptionBenefits:
- Competitive salary
- Employee discounts
- Paid time off
- Bonus based on performance
Schedule / Expected Work Hours:
- 9 am 6 pm
- Must be available to work on Saturdays
Job Summary
We are seeking a reliable General Manager with an entrepreneurial spirit. This individual should be energetic, possess a strong personality, be self-motivated, and demonstrate leadership qualities. Comprehensive training is provided, so prior experience in esthetics is not necessary.
Responsibilities
- Support both the office staff and the leadership team by making high-level decisions that drive the business forward.
- Foster a positive work environment and actively mentor employees to help them thrive within the company.
- Ensure every client receives an above-standard experience while supporting them in reaching their body transformation goals.
- Drive profitability by implementing strategies to increase sales while diligently limiting operational costs.
- Monitor and report on key performance indicators (KPIs), including sales, conversion rates, client retention, and team productivity, using insights to drive continuous improvement.
- Develop and execute strategies to improve client retention, satisfaction, and lifetime value while maintaining a strong referral pipeline.
- Manage day-to-day challenges and enforce company policies with a focus on efficiency.
- Provide direct guidance and resources for every individual role within the location.
- Use a combination of communication skills and operational savvy to navigate complex challenges as they arise.
- Commit to ongoing self-improvement and professional learning to stay ahead in a fast-paced environment.
Qualifications
- Transformational Leadership & Team Building: Recruit, train, and inspire a high-performing team by leveraging high Emotional Intelligence (EQ) to manage diverse personalities and resolve conflicts effectively.
- Strategic Vision & Adaptability: Align the team with the companys long-term vision while remaining agile enough to pivot strategies and prioritize tasks in a rapidly changing marketplace.
- Financial Stewardship: Oversee departmental budgets, track expenses, and forecast costs to minimize waste and maximize profitability without compromising quality.
- Operational Excellence & Optimization: Streamline workflows and eliminate inefficiencies to improve productivity while maintaining rigorous quality control standards across all services.
- Client-Centric Management: Foster a culture of excellence by developing strategies to enhance customer satisfaction, proactively handling feedback, and ensuring all client needs are met.
- Influential Communication & Negotiation: Act as a clear, concise liaison for all stakeholdersincluding vendors and senior leadershipusing active listening and negotiation to secure favorable business outcomes.
- Operational Systems & Accountability: Utilize core platforms (Mindbody, Excel, Teams) to monitor performance, manage scheduling and reporting, and hold the team accountable to key business metrics.
- Risk Mitigation & Delegation: Ensure full legal and regulatory compliance and manage crises calmly, while empowering the team through effective delegation to focus on high-level growth
Compensation
$75,000 - $85,000 per year plus % of monthly sales