Job Description
Job Description
We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position that will involve providing technical support for an extensive infrastructure upgrade across thousands of locations nationwide. The ideal candidate will thrive in a fast-paced environment, possess strong technical skills, and have excellent attention to detail.
Responsibilities:
• Conduct pre- and post-validation of IT equipment to ensure proper functionality during switch upgrades.
• Provide technical support for a nationwide infrastructure project involving over 4,300 locations.
• Troubleshoot and resolve hardware and network issues efficiently and accurately.
• Document technical processes, solutions, and issues to maintain clear and precise records.
• Collaborate with team members to ensure smooth execution of upgrades and resolve any challenges.
• Communicate effectively with stakeholders to provide updates and address concerns.
• Work on-site during 3rd shift hours from Monday through Thursday to meet project requirements.
• Perform break/fix tasks to resolve IT equipment failures.
• Utilize basic network troubleshooting techniques to identify and resolve connectivity issues.
• Previous experience in IT Help Desk or technical support roles.
• Familiarity with call center environments and customer service skills.
• Proficiency in computer hardware and network troubleshooting.
• Strong documentation skills to ensure accurate tracking of technical processes.
• Ability to work independently and manage tasks with minimal supervision.
• Excellent communication skills to interact with team members and stakeholders.
• Close attention to detail to ensure high-quality work.
• Availability to work 3rd shift hours on-site as required.