Job Description
Job Description
10-month onsite, full-time work schedule
Location: New York, New York, United States
Job Summary
Seeking a highly skilled and dedicated individual to join the Asset Management team. In this role, you will support the onsite user community by ensuring a seamless experience through accurate asset tracking, timely deployments, and proactive break-fix support. You will play a key role in reducing issues linked to new technology rollouts and collaborate with technology experts to improve workflows.
The ideal candidate will have hands-on experience with ServiceNow and a solid understanding of hardware lifecycle management. You will maintain inventory, manage deployments across EMEA, conduct audits, and deliver in-person, white glove support—particularly for senior stakeholders—while working closely with vendors and internal teams.
Key Responsibilities
Manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting
Conduct regular audits to ensure compliance with inventory management policies and reconcile discrepancies
Monitor ticket queues in ServiceNow, prioritize support tickets based on urgency, and respond promptly to break-fix issues
Troubleshoot PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom-related problems
Install and configure computer systems and applications within the company
Provide in-person support to end users, delivering high-touch, white glove service
Oversee the deployment of hardware assets to end users, ensuring a seamless and professional experience
Liaise with Infrastructure and Application teams on escalated issues
Maintain accurate documentation of asset activities, incidents, and ticket resolutions
Create and maintain Knowledgebase articles
Support operations of EMEA satellite offices, including office openings, relocations, expansions, and closures
Assist with onboarding new hires and ensure their technology is provisioned and ready
Work with third-party vendors and procurement teams to secure and manage hardware orders
Collaborate with internal teams to ensure best practices in asset lifecycle and IT support
Qualifications
Proven experience using ServiceNow, particularly the asset management module
Strong knowledge of hardware asset management and lifecycle processes
Hands-on troubleshooting experience with a variety of IT hardware and software platforms
Experience managing inventory levels across multiple offices or regions ideally EMEA
Excellent problem-solving skills and technical troubleshooting ability
Strong communication skills, both written and verbal, with a focus on high-end customer service
Comfortable engaging with stakeholders at all levels, including senior executives
Highly organized with strong attention to detail and ability to follow and create structured processes
Ability to work independently and collaboratively in a fast-paced, high-demand environment
Self-starter with the drive to learn, grow, and add value to the team
Flexible and team-oriented, with the ability to meet deadlines and perform under pressure