Job Description
Job Description
As a Help Desk Technician, you’ll be the first point of contact for technical support within the company. You’ll troubleshoot hardware and software issues, assist with user onboarding, and make sure our employees stay productive with minimal tech disruptions.
Responsibilities
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Provide first-level technical support to internal users via email, chat, or in person.
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Troubleshoot and resolve hardware, software, and network issues.
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Set up and configure new laptops, desktops, mobile devices, and peripheral equipment.
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Maintain and manage user accounts in systems like Microsoft 365, Google Workspace, or Active Directory.
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Support video conferencing tools and help users with remote collaboration tools (Zoom, Slack, Teams, etc.).
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Document issues, solutions, and procedures in a ticketing system.
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Escalate more complex issues to senior IT staff when necessary.
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Assist with inventory tracking and hardware/software procurement.
Requirements
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1–3 years of experience in an IT support or help desk role.
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Strong problem-solving and customer service skills.
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Basic knowledge of Windows, macOS, and common productivity tools.
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Familiarity with troubleshooting hardware, printers, and basic networking issues.
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Comfortable supporting both in-office and remote employees.
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Strong communication skills and a calm, patient demeanor.
What We Offer
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Competitive salary
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Health, dental, and vision insurance
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Flexible schedule and remote-friendly environment
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PTO, sick days, and holidays
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Opportunities for training and certification reimbursement
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Supportive team environment with room to grow