Front Desk Associate

Job Description

Job DescriptionJob Title: Front Desk Associate

Location: The Wedmore Place Hotel – Williamsburg Winery
Reports To: Hotel Manager

Position Summary

The Front Desk Associate at The Wedmore Place, a 28-room boutique hotel located on the grounds of The Williamsburg Winery, is the first point of contact for our guests and plays a vital role in ensuring an exceptional stay from arrival to departure. This position requires professionalism, strong attention to detail, and a passion for hospitality.

The ideal candidate is warm, organized, and confident in multitasking — seamlessly balancing guest interaction, administrative duties, and coordination with the housekeeping and winery teams.

Key ResponsibilitiesGuest Services & Check-In/Out

• Greet all guests with genuine hospitality and professionalism.

• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information, billing, and reservations.

• Provide guests with property and area information, including hotel amenities, winery offerings, and local attractions.

• Anticipate guest needs and respond promptly to inquiries or service requests.

• Maintain an inviting and professional front desk and lobby area at all times.

Reservations & Administrative Duties

• Use booking software to manage room reservations, availability, and guest records.

• Handle guest communications through phone calls, in-person visits, and email.

• Coordinate guest reservations for the Gabriel Archer Tavern, wine tours, tastings, and other on-site experiences.

• Process payments, reconcile daily transactions, and maintain accurate reports.

• Monitor emails and respond in a timely, professional manner.

Property & Housekeeping Coordination

• Communicate daily with the housekeeping team to ensure room readiness, cleanliness, and attention to detail.

• Conduct occasional inspections of guest rooms and public spaces to ensure standards are met.

• Assist with light tidying of the lobby, breakfast room, and common areas to maintain a clean, welcoming environment.

• Report maintenance or facility issues promptly to management.

Qualifications

• Previous hotel or front desk experience preferred (hospitality or boutique property experience a plus).

• Proficient with booking and POS systems (experience with Cloudbeds, ResNexus, or similar preferred).

• Excellent communication and interpersonal skills.

• Strong multitasking and organizational abilities in a fast-paced environment.

• Professional appearance and demeanor.

• Ability to work flexible shifts including weekends and holidays.

Schedule

• Shifts may include morning, afternoon, evening, and weekend coverage.

• Part-time and full-time positions available based on business needs.

Perks

• Employee discounts on hotel stays, winery experiences, and dining.

• Beautiful work environment within the Wessex Hundred estate.

• Opportunities for advancement within The Williamsburg Winery hospitality group.