Field Service Representative - Tactical / Armored Vehicles

Published: 6/14/2022

Job Description

CTR Group is seeking a Field Service Representative - Tactical / Armored Vehicle Platforms for a Manufacturing Company & Defense Contractor.

A great Contract - Hire career opportunity!

Pay Range: $35 - $45 per Hour and $200 Per Diem with Benefits.

Position will start ASAP in Michigan until December, and then in California from January-April

SUMMARY:

The Field Service Representative (FSR) serves as the primary on-site technical resource for the Company's vehicle platforms and systems deployed at customer locations. This individual acts as the direct link between Company's engineering and the end user, providing hands-on maintenance support, troubleshooting, operator training, and real-time feedback to drive continuous product improvement. The FSR represents the Company at the customer site and is expected to uphold the highest standards of professionalism, technical competence, and responsiveness.

Essential Duties:

Provide on-site technical support for Company vehicle platforms and subsystems at customer installations, including scheduled maintenance, diagnostics, and corrective repair.
Serve as the primary point of contact between the customer and Company's engineering, operations, and program management teams.
Conduct root cause analysis on system failures and field issues; document findings and recommend corrective actions through formal field service reports.
Deliver operator and maintainer training to customer personnel on Company platforms, systems, and associated tools.
Support new vehicle fielding, integration events, and acceptance testing at customer sites.
Maintain detailed and accurate service records, inspection logs, and parts usage reports in accordance with company and contractual requirements.
Coordinate warranty repairs, parts procurement, and return/exchange of components with internal supply chain and logistics teams.
Identify and communicate opportunities for engineering changes, product improvements, and technical publication updates based on field observations.
Ensure all field service activities comply with applicable safety standards, ITAR/export control requirements, and customer site regulations.
Support program reviews, readiness assessments, and customer meetings as the subject matter expert on fielded system performance.
Travel to customer locations domestically and, when required, internationally for extended service assignments.

REQUIREMENTS:

High school diploma or GED required; Associate's or Bachelor's degree in a technical discipline (mechanical, electrical, automotive, or related) preferred.
Minimum 5 years of hands-on experience in vehicle or heavy equipment maintenance, repair, and troubleshooting.
Demonstrated experience reading and interpreting technical manuals, schematics, wiring diagrams, and engineering drawings.
Proficiency with diagnostic tools, test equipment, and standard hand/power tools.
Strong written and verbal communication skills with the ability to produce clear, professional field service reports.
Valid driver's license; ability to obtain and maintain any required security clearances.
U.S. Citizenship required (ITAR compliance).

Preferred Qualifications:

Prior military experience with tactical or armored vehicle platforms (maintenance MOS or equivalent).
Experience supporting defense or government customers in a field service or contractor role.
Familiarity with automotive electrical systems, CAN bus architectures, and hybrid/electric drivetrains.
ASE certifications or equivalent industry credentials.
Experience with ERP or service management systems for work order tracking and parts management.
Familiarity with ITAR/EAR export control requirements in a field environment.

CTR Group has been a leader in its industry for over 35 years and is rated highly on Google, Indeed and Facebook for being a great company to work for. If you enjoy being a part of a great team, apply today and check out our website for more information.

CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.

\nCompany Description

CTR group is a full-service employment & recruiting firm, matching the strengths and skills of thousands of candidates with employers. http://jobs.ctrc.com

Company Description

CTR group is a full-service employment & recruiting firm, matching the strengths and skills of thousands of candidates with employers. http://jobs.ctrc.com