Membership Coordinator

Job Description

Job DescriptionDescription:About Us

At Quality Heating, Cooling, Plumbing, and Electric, we’re more than just a home service company—we’re a team driven by our core values:

• Serve People – We prioritize our customers and our community.
• Provide Solutions – We don’t just fix problems; we create lasting solutions.
• Whatever It Takes – We go the extra mile every time.
• Be Willing to Grow – We embrace learning and continuous improvement.
• Celebrate the Win – We recognize hard work and success.

If you're organized, great with people, and love keeping things on track, you’ll thrive in this role and company.

Position Overview

We are looking for a friendly, detail-oriented Membership Coordinator to oversee and grow our service membership programs. This person will be the key point of contact for members, track renewals, coordinate member benefits, and work closely with our service and marketing teams to ensure a smooth and positive experience for every member.

What You’ll Do

• Serve as the primary contact for all membership-related questions and support
• Maintain accurate records of memberships, including new sign-ups, renewals, and cancellations
• Coordinate scheduling of annual maintenance visits and member services
• Collaborate with service coordinators and dispatch to prioritize member appointments
• Track billing and payment status for all active members
• Identify opportunities for upselling or converting existing customers into members
• Follow up with customers regarding expiring memberships or declined payments
• Work with marketing to develop and distribute membership communications and promotions
• Analyze membership data and report trends to leadership
• Continuously seek ways to improve the member experience and grow the program
  

What We’re Looking For

• Experience in customer service, membership coordination, or account management
• Strong communication skills and a friendly, solution-focused attitude
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Comfortable working with CRM systems and customer databases (ServiceTitan experience is a plus)
• Proficient in Microsoft Office
• Ability to work independently and as part of a cross-functional team
• Previous experience in home services or subscription-based programs is a plus
  

What We Offer

• Competitive pay based on experience
• Career growth opportunities – We promote from within
• Ongoing training and development
• Supportive team environment with great leadership
• Health, dental, and vision insurance
• Paid time off and holiday
• A team culture that values you
  

Requirements: