Job Description
Job DescriptionWe are looking for a detail-oriented individual to support daily front desk operations for a busy healthcare office in St. Cloud, Minnesota. This contract opportunity is ideal for someone who enjoys helping patients, managing administrative workflows, and keeping appointments and records accurate. The person in this role will serve as a key point of contact for visitors while ensuring smooth coordination of scheduling, payments, and insurance-related tasks.
Responsibilities:
• Welcome patients upon arrival, complete the check-in process, and provide a courteous first point of contact at the front desk.
• Coordinate appointment calendars by booking, adjusting, and confirming visits to support efficient patient flow.
• Collect copays and other patient payments, issue receipts, and maintain accurate transaction records.
• Review insurance information before visits to confirm coverage details and help prevent scheduling or billing issues.
• Maintain current patient profiles by entering and revising demographic and documentation details in office records.
• Answer incoming calls on a multi-line phone system, respond to routine questions, and direct inquiries appropriately.
• Support general reception and administrative activities that keep daily office operations organized and responsive.• Previous experience in a receptionist, medical front desk, or office support role.
• Strong customer service skills with the ability to communicate professionally with patients and staff.
• Experience handling a multi-line phone system in a fast-paced environment.
• Familiarity with medical insurance verification and related front office processes.
• Ability to manage patient scheduling with accuracy and attention to detail.
• Comfortable updating documentation and maintaining organized patient information.
• Reliable front desk and administrative support skills, including payment handling and check-in procedures.