Cash Management Associate (Need Local to Memphis, TN)

Job Description

This is a Hybrid work schedule in Memphis, TN/Southfield, MI/St Petersburg, FL

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Manager Notes: Need 2+ years of experience in Call Center/Customer service and Data Entry speed of 6000 KPH with 85% Accuracy

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Job Duties

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• Review and process ACH (direct deposit) forms that are received via an electronic cue

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• Perform data entry relating to clients' confidential banking information (i.e. personal account numbers, demographic information, etc.) while maintaining a high attention to detail and accuracy

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• Researches any errors or problems concerning entries made at the branch or Home Office level

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• Reviews and corrects processing errors as appropriate

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• Communicate with clients via email and instant messaging (clientele consists of Financial Advisors and their support staff/ RJ branches)

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• Field incoming calls from branch or internal contacts providing customer service and related follow-up as needed.

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• Muti-task and handle calls, data entry and responding to emails

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• Perform various duties as assigned

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Work Schedule

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8am-5pm Eastern with 1 hour unpaid lunch

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Must Haves

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• At least 2 years of recent office experience, ideally in a data entry-centric role where accuracy was extremely important.

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• Please have all candidates complete a data entry test. In order to be submitted, candidates must score at least 85% accuracy and at least 6000 keystrokes per hour.

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• Extremely detail oriented (accuracy in this role is very important)

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• Clear and professional written and oral communication skills - proper grammar and spelling is extremely important

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• Professional demeanor

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• Customer service oriented

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• Experience within banking / financial services is a HUGE plus

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• Ability to multi-task in a fast-paced work environment

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