Job Description
Job Description
Patient Services Coordinator (Scheduler)
Location: Salem, VA (On-Site)
Job Type: Temporary
Schedule: Monday–Friday, 8:30 AM–5:00 PM (40 hours/week)
Pay Rate: $17.50/hour
Interview Required: Yes
Overview
Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs incoming calls to appropriate personnel while relaying messages between patients and clinical staff. Provides strong front-office support and maintains a welcoming, organized environment.
Key Responsibilities
- Greet and welcome patients and visitors in a prompt, courteous, professional manner.
- Answer, screen, and direct incoming phone calls; take accurate messages and route appropriately.
- Check patients in and notify clinical staff of arrivals.
- Provide, collect, proof for completeness, and scan/file patient paperwork.
- Verify and update patient demographics and insurance information.
- Collect co-pays and balances; provide receipts.
- Schedule/reschedule appointments; document cancellations and missed appointments and notify appropriate staff.
- Schedule outside consults/procedures as ordered by the physician.
- Schedule CT and PET scans once insurance approval is obtained.
- Maintain reception/lobby area and ensure forms and office supplies are stocked.
- Maintain confidentiality and comply with HIPAA and applicable state/federal guidelines.
- Provide general administrative support as needed (scanning, filing, copying, typing forms/memos).
Qualifications
- High school diploma or equivalent (required).
- 18+ months of front medical office/receptionist experience with insurance forms and scheduling software (required).
- Proficiency with Microsoft Office (Outlook, Word, Excel) and general computer systems (required).
- Strong customer service, communication, and professional phone etiquette.
- Organized, detail-oriented, and able to multitask in a fast-paced environment.
Apply / Interested?
Contact Austin Faris:
Phone: 5867107941