Job Description
Job Description
Job Title: Parts Coordinator
Job Type: Full-time, Non-Exempt
Reports To: General Manager
Job Summary: The Parts Coordinator is responsible for ensuring a seamless and successful customer experience by effectively managing the process of ordering, receiving, storing, dispatching, and returning parts for each repair order. This role plays a critical part in verifying the accuracy and quality of parts received, ensuring parts are distributed timely to meet production schedules and vehicle needs. The Parts Coordinator works closely with vendors, the production team, and other departments to guarantee that all parts are accurately handled and processed.
Key Responsibilities:
- Ensure consistent execution of standard operating procedures (SOPs).
- Communicate customer requests and needs to the appropriate team members.
- Work with vendors to order and receive parts based on repair orders, ensuring the quality, correctness, and quantity of parts.
- Verify parts are correctly identified and delivered in a timely manner to meet repair schedules.
- Enter parts invoices into the recommended Management Information System (MIS).
- Label and track parts by repair order number (R.O.#), storing them with the corresponding vehicle or scheduled repair.
- Communicate parts price changes (PPI) to necessary team members.
- Order and receive supplemental parts, monitor performance of parts and materials, and manage relationships with sublet vendors.
- Perform daily reconciliation of parts vendor invoices.
- Ensure vendor invoices are posted and filed/scanned accurately and in a timely manner.
- Ensure vendor invoices reflect negotiated discounts to maintain proper profit margins.
Required Skills, Abilities, and Physical Requirements:
- Strong written and verbal communication skills to effectively interact with vendors and team members.
- High attention to detail and accuracy, particularly in parts identification and invoicing.
- Ability to effectively manage a fast-paced environment, multitask, and work under pressure.
- Working knowledge of vehicle repair practices and the automotive parts industry.
- Experience with Management Information Systems (MIS) such as CCC One.
- Familiarity with parts sourcing platforms, such as OPS, Car-part, LKQ B2B.
- Strong problem-solving skills, able to resolve parts inventory and supply issues.
- Above-average computer proficiency and organizational skills.
- Ability to maintain an organized parts inventory and ensure all items are stored correctly.
- Capable of lifting materials in excess of 50 lbs.
- Ability to bend, crouch, reach, and handle tools as needed for inventory management and parts handling.
- Ability to work well in a team and help achieve common goals.
- Ability to work in a fast-paced and sometimes loud environment.
Education and Experience:
- High School Diploma or equivalent required.
- 1-3+ years of experience working with automotive parts is preferred, experience with repair management systems like CCC One or Mitchell is a plus.
- Previous experience in inventory management, parts sourcing, or customer service in the automotive industry.
- Willingness to participate in ongoing training and education to enhance skills and stay updated on industry practices.
- Strong knowledge of automotive repair processes and parts management practices is a plus.
Additional Information: This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the role.