Maintenance Improvement Project Manager

Job Description

Job DescriptionSalary: $81,432/year

Temporary, Full-Time (anticipated duration: July 2025 July 2026)

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

Catholic Housing Communities manages a portfolio of over 2,700 affordable housing units in Eastern Washington. The Managing Director of Housing Outcomes is responsible for managing and implementing projects to achieve housing program outcomes including improving resident experiences, preserving affordability through sustainable operations, and developing new housing. To succeed in this role, you must be able to lead teams consisting of stakeholders with various specialties to develop and implement solutions/systems. In addition, this role requires the ability to read and interpret financial data, regulatory documents, and contracts and create briefing materials discernable to non-subject experts.

Job Duties/Responsibilities

Job Purpose

This temporary leadership position is responsible for maintaining the continuity of maintenance operations across the affordable housing portfolio. While primarily focused on supervision, safety, unit turns, and technician development, this role will supportbut not leadactivities related to capital projects, development, and community relations.

Essential Duties and Responsibilities

1. Supervise and support management-level maintenance staff, including recruitment, training, performance evaluations, and professional development.
2. Develop and implement a comprehensive training program for maintenance technicians, establishing clear performance standards and benchmarks.
3. Manage and improve unit turn strategy, ensuring timely and cost-effective unit turnover within 30 days of possession.
4. Conduct regular property inspections (quarterly) to assess property condition, maintenance practices, and identify opportunities for improvement.
5. Oversee the rollout and use of Maintenance IQ, ensuring staff adoption and cross-departmental integration for maintenance tracking.
6. Develop a maintenance equipment and tool inventory system across all portfolio properties to ensure accountability and operational readiness.
7. Establish and manage an approved vendor list to streamline procurement and ensure quality assurance.
8. Ensure all property maintenance staff comply with uniform and presentation standards, reinforcing brand and safety expectations.
9. Maintain and promote a strong safety culture, aligned with agency goals, OSHA standards, and Catholic Charities' safety protocols.
10. Serve as a key advisor to the Executive Director of Housing and President on operational maintenance strategy during the interim period.
11. Collaborate with finance and leadership teams to monitor operational performance metrics and identify opportunities for efficiency improvement. Provide basic reporting on KPIs (e.g., unit turn times, vendor costs, work order volumes).
12. Supportbut do not leadcapital improvement projects and new development efforts by providing technical maintenance insights as needed.
13. Communicate effectively using email, phone, text, and databases per agency requirements.
14. Serve as a mandated reporter, following all procedures related to suspected abuse or neglect per agency policy.
15. Adhere to Catholic Social Teaching and perform as a mission-aligned team member to help achieve agency goals.
16. Perform other related duties as assigned in alignment with the role's temporary and operational scope.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

1. Technically savvy, an expert in MS Office products with a working knowledge of database concepts.
2. The ability to synthesize data from disparate sources into data supported recommendations for organizational leadership.
3. A successful candidate must embody a continuous improvement mindset. No process is ever perfect and there is great satisfaction in improving each one.
4. A calling to find the action rather than waiting for direction.
5. Ability to think independently and analytically and make recommendations accordingly.
6. Collaborative perspective across various audiences to include on-site, corporate departments, and vendors.
7. Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
8. Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
9. Excellent organizational skills, attention to detail and time management skills with a proven ability to meet project deadlines.

Education/Experience: to perform this job successfully, an individual must have a bachelors degree in business management, finance or an equivalent combination of education and experience. Three to five years as a Business Analyst working within the multifamily housing industry is preferred but not required.

Certificates/Licenses: MS Office certifications are preferred but not required

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently
  lift up to 30 pounds, pull/push, carry, grasp, reach
• Occasionally crawl, stoop, kneel
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, accounting software, Internet software. Yardi experience preferred.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service populations culture and socioeconomic characteristics.

• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Ability: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of ones work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.