Job Description
Job Description
Assistant Front Office Manager Job Description:
We are looking to add an Assistant Front Office Manager to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore takes great pride in selecting individuals that help us to achieve our resort's mission.
The Assistant Front Office Manager will provide leadership, consistency, and spectacular Guest Service to our Guests. The Assistant Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office Department.
The major areas of responsibility/management include:
Front Desk, PBX, Bell Stand, Valet, Concierge.
Responsibilities of the Assistant Front Office Manager:
Assist in managing the operations of the Front Office to ensure compliance with all policies and procedures and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
Assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Assist in training, developing, empowering, coaching and counseling, resolving problems, providing open communication vehicles, disciplining as appropriate.
Maintain good working relationships and open lines of communication with all other departments.
Desired Qualifications:
- Strong aptitude for attaining Guest Satisfaction
- Ability to manage multiple tasks quickly and efficiently while taking ownership of actions
- Previous experience in a Guest Service management role, preferably in a resort setting
- Previous experience in resort Front Office Management
- Experience in Opera a plus
Benefits for the Assistant Front Office Manager:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.