Job Description
Executive Support Specialist | Onsite in Midtown | Up to $140,000 DOE
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What You'll Do
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- Provide white glove IT support to senior executives and their assistants, owning issues through to resolution.
- Act as a senior escalation point for complex end user issues across the wider business.
- Support users across office, remote and international environments.
- Manage executive devices, including laptops, iPhones, Intune, Autopilot and Apple Business Manager.
- Support conference rooms, AV, executive meetings and business critical events.
- Manage onboarding, offboarding, hardware refreshes and IT assets.
- Maintain documentation, ticket quality and service levels.
- Participate in an on call rotation, including occasional evenings and weekends.
- Identify ways to improve the executive and end user experience through better processes and automation.
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What You Bring
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- 7 to 10 years of IT end user computing or service delivery experience.
- 3+ years supporting executives or VIPs in a white glove environment.
- Strong hands on experience with Microsoft 365, Entra ID, Intune, Windows 11 and Autopilot.
- Experience with Apple Business Manager, iPhone management and MFA.
- Strong conference room and video conferencing experience.
- Experience with ServiceNow or a similar ITSM platform.
- Polished communication skills with the ability to stay calm under pressure.
- High level of discretion when working with senior stakeholders.
- Comfortable with scheduled on call and occasional out of hours support.
- Authorized to work in the US.
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What's In It For You
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- A high visibility role supporting senior executives directly.
- Broad exposure across endpoint, identity, mobile, AV and IT operations.
- Work with modern Microsoft and Apple technologies.
- Opportunity to improve processes and make a visible impact.
- Exposure to a fast paced, high touch technology environment.
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Interested? Apply now or send your resume to j.johnson-marjanovic@franklinfitch.com